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SteveDr
Known Participant
March 10, 2021
Answered

CS6 activation limit reached - cannot reset count.

  • March 10, 2021
  • 1 reply
  • 2704 views

Hi,

I have Dreamweaver CS6 installed on one PC.  I just cancelled my CC subscription after a year and decided to return to using DW CS6.  However, I get the "activation limit reached" error and it suggests I deactivate DW on another computer.  

I do not have access to the other computer and I know that DW was no longer installed on it.

 

How can I reset my activation limit so my CS6 app will work again?  Is there some effective way to get help for this because there I can find no option anywhere to reset the count.

 

Thanks for your attention

 

Steve 

This topic has been closed for replies.
Correct answer kglad

Thanks John and kglad.

So that was what they meant ☹


unfortunately, yes.

 

now your only two options are to

 

1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate

 

2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com) and click plans and payment > activated devices > deactivate from there.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 10, 2021

According to this, Adobe will no longer reset the activation count
https://community.adobe.com/t5/download-install-discussions/activating-adobe-cs6-design-standard/td-p/14450827

    N
    nicka27632290
    Participant
    February 23, 2024

    Hi John

    I want to perform an activation count reset for my CS6 licenses which are on the LWS. When I follow the instructions in your post, having signed in to my account on the LWS, as soon as I type Agent i get a message saying "To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (NICK@........)

    Any idea how I get round this please?

    Thanks Nick

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 11, 2024

    Thanks John and kglad.

    So that was what they meant ☹


    unfortunately, yes.

     

    now your only two options are to

     

    1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate

     

    2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com) and click plans and payment > activated devices > deactivate from there.

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