CS6 Adobe Design Std activation on new computer

[Tegnebord]

Hi

I have gotten a new computer, there is replacing the old one where CS6 Adobe Design Std was installed and activated on before. I then want to install CS6 Adobe Design Std on the new computer, but it will not activate, here is my progress.

1. Downloaded the installer from my Adobe account, where I have the serial number registered
2. When download is finished, do I start the installation, where I select to activate with serial number
3. Typed in the serial number as seen in Adobe account, but when trying to activate it says the "The filled in serial number is invalid. Try again. If problem persist contact customer support" as seen in the foto(Sorry it's in Danish, translatede the message the best I could)
4. I then on 13. december contacted Support, where I was asked about my process, where they then told me to remember to deactiavte on the old device. I then did that, waited about 30 minttes and tried activate again, still no success.
5. I then wrote back and forth with support, where we then came up with the ideer to login with my adobe account instead of activating with serial number, that got the software to install. When installation completed and tried to open an adobe program, was it still not activated (Only trial).
6. Support then said they will increase the device licens count and write when done.
7. They wrote the next day, where I tried to activate, still same issue.
8. Contacted support again 2. january. because had other urgent matters. I then informed them, that is was still the same. We then wrote back and forth, where the chat ended in the middel and started a new one, where this person, informed me that I was not able to get more support and should write this post and hope for a solition 😞

Hope any of you can help me as I need the program to do my work proberly. I have written the case numbers I had with Adobe here below, if that helps.

• ADB-27272518-Y2M2
• ADB-27486740-K7Q6
• ADB-27486388-L4X7

[AxelMatt]

Please see here: Seriennummer ungültig - Adobe Support Community - 12171048

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

[kglad]

what is the message your see after entering your serial number and clicking activate?

[Tegnebord]

Then I get the error as seen in the picture attached.

[kglad · Accepted solution]

for other non-danish readers, that's an invalid serial number message.

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

[Tegnebord · Accepted solution]

The Reason was the that I had downloaded the installere with the wrong langauge pack from Adobe, is now working and is now been registered, so this will not happen again.

Thanks for all the help 🙂

[kglad]

you're welcome 

[Abambo · Accepted solution]

An invalid serial has nothing to do with the activation count. An invalid serial number indicates that you are using the wrong installer, if you are sure to use the correct serial number. Example: Using the Master Collection installer to install a Design Standard. Even if you only install the Design Standard included programs, the serial will be invalid. The same happens also when doing the contrary. You also need to have the correct serial number for the language. A German or French installer cannot be used against an English serial number.

[Nancy OShea]

Which operating system does your new computer have?

Windows software cannot be installed on a Mac and vice versa.  The serial numbers are different and Adobe does not offer platform/language exchanges for discontinued software. 

CS6 is 11 years old & unsupported.  It will not run on Mac Catalina, Big Sur, Monterey or Ventura due to its age. 

Have you given any thought to replacing your outdated software with new software that's compatible with modern equipment and operating systems?

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