CS6 and Win 11 Install Issues with PxHIpa64.sys

[tigr_ldy]

I've seen some similar posts but nothing that has exactly what I have and the full solution so I'm trying again.  I know CS6 is old and outdated but I use Bridge/Camera Raw and Photoshop for casual photo editing.  

I have a brand new Dell PC running Windows 11 Pro.  When I attempt to do a full install I get issues with PxHIpa64.sys or Px Engine Device Driver for 64-bit Windows Rovi Corporation.  The later issue I resolved by not installing Adobe Flash Builder.  

Do I need to just install using admin privileges?  Or, do I also need to take memory integrity off while I do the install?  Can I turn it back on after?  If I just install PS6, Bridge and InDesign will that remove this driver requirement?  

Thanks!

[John T Smith]

Two ideas that MAY work to install and/or run old programs in Windows 10 or Windows 11
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

[kglad]

use compatibility mode (win 7) for installer and running.

[tigr_ldy]

Using either compatibility mode or run as admin gives me the following error now:  Installer failed to Initialize.  Please download Adobe Suppor Advisor to detect the problem.  I tried that but it comes up with nothing anymore.  I have the full file folder on my desktop.  Its weird to me that all of a sudden I can't do an install of any type now - not even not using compatibility or admin rights.  Uh oh...I'm regressing instead of progressing.  

[kglad]

support advisor has been retired.

see if you have a log file:

https://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html#main_Analyze_the_ma...

[tigr_ldy]

Yes, I do have a log file.  

[kglad]

what's the top-most error?

[tigr_ldy]

I think there could be a couple:

1/3/2023 12:58:10 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\tigr_\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
1/3/2023 12:58:10 [FATAL] Setup - Unable to launch PDApp. File missing

Also:

1/3/2023 12:58:02 [INFO] PIM - Trying to access xml at path:C:\Users\tigr_\Desktop\Adobe CS6 Master Collection 2\Adobe CS6\packages\UWA\UWA.pimx
1/3/2023 12:58:02 [INFO] PIM - XML is valid
1/3/2023 12:58:02 [WARN] PIM - Failed to find Node

[kglad]

thank you for that.

now scroll to the bottom and look for the summary and copy lines that begin with ERROR or FATAL. paste each one here.

[tigr_ldy]

oh wait...let me do this over.

Top Most Error is (lots of warns but here's the first):

1/4/2023 11:00:49 [INFO] PIM - Trying to access xml at path:C:\Users\tigr_\Desktop\Adobe CS6 Master Collection 2\Adobe CS6\resources\setup.xml
1/4/2023 11:00:49 [INFO] PIM - XML is valid
1/4/2023 11:00:49 [WARN] PIM - Failed to find Node

Then, 

ERROR AND FATAL Lines

1/4/2023 11:00:53 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\tigr_\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
1/4/2023 11:00:53 [FATAL] Setup - Unable to launch PDApp. File missing
1/4/2023 11:00:54 [INFO] PIM - PIMSqlite closeDB status 0
1/4/2023 11:00:54 [INFO] PIM - PIMSqlite closeDB status 0
1/4/2023 11:00:54 [INFO] PIM - FREE PIM Instance ...
1/4/2023 11:00:54 [INFO] Setup - cleanUSF: Deleting Path C:\Users\tigr_\AppData\Local\Adobe\OOBE\PDApp
1/4/2023 11:00:54 [INFO] Setup - Setting current directory to C:\Users\tigr_\AppData\Local\Adobe\OOBE
1/4/2023 11:00:55 [ERROR] Setup - Error in deleting folder C:\Users\tigr_\AppData\Local\Adobe\OOBE. Error Code:145
1/4/2023 11:00:55 [ERROR] Setup - Error in deleting folder C:\Users\tigr_\AppData\Local\Adobe. Error Code:145
1/4/2023 11:00:55 [INFO] Setup - ================= End Adobe Setup. Exit code: 1 =================

[kglad]

pdapp.exe is part of adobe application manager: https://helpx.adobe.com/creative-suite/kb/aam-troubleshoot-download-install.html

[tigr_ldy]

Are you suggesting then that I just need to install AAM first and then install from there?

[kglad]

that i don't know. i recommend you read the info at that link and make your own decision.

[tigr_ldy]

I read lots about that and it doesn't look to solve the problem.  What is weird is that prior to the first install, I did NOT have to use AAM.  There is nothing in that listing that suggests this will solve my problem.  I even found an old site that housed the CS6 install package and redownloaded that and tried to do an install, but still the same issue.  So, it must be something that Win 11 is blocking I'm thinking now.   I'll try to see if I can get something there....but any other thoughts from folks would be appreciated.  I'll holler with my conclusions.

[tigr_ldy · Accepted solution]

Okay. I FINALLY figured it out.  Apparently some install files from the "bad" installs were hanging around in the registry file.  Once I went in and manually delete all the adobe entries it worked great using compatibility and as admin.  I'm up and running.  Phew.

[kglad]

good job.

[Suppralaad]

I encountered the same problem as you. Can you please advise me how you solved that problem?

[Cam November]

I too had the Windows 11 refusing to reboot after installing CS6. Based on what I found here, I used Hiren's PE Boot CD (burn to a USB these days) and was able to search the Windows registry for ALL instances of "Adobe" and deleted those. I also searched Windows for all instances of PxHIpa64.sys and PxHIpa64.dll and deleted those. After drawing a circle of salt on the floor and offering a couple incantations I again attempted a restart from Hirens to Windows 11 and ... IT WORKED! I thought for certain that I would be reinstalling Windows this week. Thankfully all my Windows apps are in good shape. I suppose it's Elements or Adobe Cloud from here on out (hint: I can run CS6 in a virtual machine just fine, but all the new features!). 

I doubt the incantations did anything to help, and the wife is upset that there is salt on the floor, but my computer boots!

[kglad]

just the accomplishment justifies the salt usage.  good job!!

[Nancy OShea]

1. New operating systems require new software that's compatible.

2. For occasional use, I recommend PS Elements 2023.  No subscription required.

https://www.adobe.com/products/photoshop-elements.html

3. See PS Elements system requirements.

Microsoft Windows 10 version 2004 or later (version 21H1 recommended); Windows 11 (version 21H2), 64-bit versions only; Windows 7, Windows 8.1 not supported.

https://helpx.adobe.com/photoshop-elements/system-requirements/older-versions.html

Hope that helps.

[Brandon_Tarr]

--------------------------------------------------
Component installs PxHlpa64.sys
--------------------------------------------------
Adobe Flash Professional CS6 no
AIR for Apple iOS support (FP) no
Adobe After Effects CS6 no
Adobe Audition CS6 yes
Adobe Encore CS6 no (conditional on deselecting the SonicWrappers_ph component)
Adobe Illustrator CS6 no
Adobe Illustrator CS6 (64-bit) no
Adobe Photoshop CS6 (64-bit) no
Adobe Photoshop CS6 no
Adobe Prelude CS6 no
Adobe Premiere Pro CS6 no
Adobe SpeedGrade CS6 no
--------------------------------------------------

[kglad]

@Brandon_Tarr 

were you able to install cs6 (minus audition) on win 11?