CS6 Deactivation process for damaged or lost computer...

[artesplasticasUT]

If one reads the help about deactivation, Adobe leads you to talk on forums or via chat, about problems related with lost computers, and some others.

The case we face here is that a computer is damaged and needs formatting, so we weren't able to deactivate the Master collection before the accident happened, so we need a way to make the deactivation process via remote or directly via the licensing website...

I tried via chat but being CS6 the products we have, it seems we arent accountable for such help now.

Please help us with this issue with 2 of the 17 MasterCollection CS6 licenses the University of Tolima bought around 2012. please!!!

[Ned Murphy]

You should be able to contact Adobe Support thru chat and ask them to reset your activations.  If you get off topic beyond that they are likely to deny helping you, but as far as I know as long as you are only asking for the reset, they will help.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)

https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-acti...

[Andreas Michael_Geiss0452]

Ich habe das Problem, eine CS 5.5 Master Collection nicht deaktivieren zu können, da der PC defekt ist. Der Support hat mich an dieses Forum verwiesen, da er sagt, er könne es nicht und hier würde mir geholfen.

[kglad · Accepted solution]

there is no way to work-around the problem.  ie, to deactivate you must use a computer with a current activation.  if that's impossible, it's impossible to regain an activation.

[Nancy OShea]

For your purposes, this 15-year-old train has derailed and fallen off the bridge. Sorry.  

60% of what was contained in Master Collection is obsolete anyway. Adobe Abandoned Contribute, Encore, Fireworks, Flash Catalyst, Flash Builder, OnLocation, Device Central and Dynamic Link. Outdated Dreamweaver & Flash are unfit for use in 2025. The web has changed too much.

The good news is that the rest of your apps can be replaced with a Creative Cloud All Apps Plan:

Acrobat Pro, InDesign, Illustrator, Photoshop, Animate, AfterEffects, Premiere Pro & Media Encoder. Dreamweaver is on life support. If you need it, it's there, but I would find another code editor.

https://www.adobe.com/creativecloud/plans.html

Hope that helps. 

[Kanikas]

Hi Andreas Michael_Geiss0452, 

Our experts have shared all the necessary information, let us know if you need help with anything else. 

Thanks 
^KS

[Peru Bob · Accepted solution]

Update:

Deactivation is now only available if you have access to the application on the computer to be deactivated.

Adobe no longer resets activations.