CS6 Design and Web Premium Deactivation Issue

[ttxqiu]

I have a valid serial number for Adobe CS6 Design and Web Premium, and I know it's valid because I recently went through a support case with Adobe Genuine to have it confirmed valid. To my knowledge, it is not installed on any other devices, but there is a chance that it was not deactivated on some old laptops before they were wiped.

I reinstalled it on my current laptop (and I made sure to deactivate it on my current laptop before uninstallation) because even after having the serial number validated by the Adobe Genuine team, I was still getting pesky "This serial number is invalid and your software has been disabled" messages from Adobe Genuine on my laptop. However, now it is telling me that I have reached the activation limit of two devices and need to deactivate the installation on another device before I can use it on this one. That can't be right, because there are no other devices except this one.

I am unable to get in touch with an actual Adobe agent via the chat tool, and I cannot find a support phone number anywhere. The Adobe virtual agent is useless and will not recognize that I have possession of any Adobe products. It just keeps telling me that I haven't purchased anything from Adobe (untrue) and so it cannot direct me to an agent.

Is there anything I can do? I can provide my serial number and the case number with the Adobe Genuine team where they confirmed my serial number was valid and active if needed.

[kglad]

there's no adobe support for cs6 and there's no work-around that activation limit issue other than deactivating from a computer that conveys that deactivation to adobe's servers.  ie, that "convey" is the issue for you.

[ttxqiu]

I was afraid this might be the case. Is there no way of contacting Adobe to confirm that my most recent deactivation on my current laptop, when I was uninstalling and reinstalling CS6, conveyed properly? I think that might be the issue.

[kglad]

you can contact support, but they can't access the deactivation servers.

you can check your own account, but that's usually unhelpful, https://account.adobe.com

[Nancy OShea]

If you can't de-activate prior installations, you've reached the end of the road with CS6.  Sorry. 

Nobody in this user-to-user community or Adobe Customer Support can help you with 12+ year old software.  It's way beyond its "replace me" date.

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