• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

CS6 Design Standard installation issue

New Here ,
Dec 07, 2022 Dec 07, 2022

Copy link to clipboard

Copied

We are trying to install CS6 Design Standard on a MacBook with 10.13.6 When we are trying to install an error comes with Installationprogram can't initialise. Maybe something is missing. Download Adobe Support Advisor to resolve the problem. But when we download the Adobe Support Advisor we arrived in this Help Centre. Any idea ? We have an Adobe account and we bought the original CS 6 DesingStandard 

 

Thanks for any suggestions 

Best regards,

Richard from the Netherlands 

TOPICS
Installation

Views

519

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 07, 2022 Dec 07, 2022

Copy link to clipboard

Copied

start at the top and work your way down applying applicable fixes until your problem is resolved.

----------------------------------------

if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

 

if osx 10.12 (sierra) or 10.13 (high sierra), https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

---------------------------------------------

if, your error is: "Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."

 

first, rename OOBE Folder to OOBE.old.

 

to find OOBE:

 

64 bit win OS: Program Files x86\Common Files\Adobe\OOBE

32 bit win OS: Program Files \Common Files\Adobe\OOBE

 

mac os: HD>library>application support>adobe>caps

mac os: USER>library>application support>adobe>OOB

---------------------------------------------

if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

---------------------------------------------

if you're using a dvd to install: copy the disc contents to a desktop directory and install from that directory.

---------------------------------------------

if you're using a mac:

 

1. Try to Create a new user account in Mac with Administrator Priviledges.

 

2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them

 

3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.

 

4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.

 

5. Start the installation again.

---------------------------------------------

if everything applicable above fails, check your installation logs: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 07, 2022 Dec 07, 2022

Copy link to clipboard

Copied

LATEST

Most likely, this is because legacy CS installers aren't compatible with Mac 10.13 without terminal workarounds.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Adobe servers also require your computer to use TLS 1.2 connections for security reasons. Otherwise, you can't connect to activate your software.

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines