Thanks Jeff.
I spoke to a support person at Adobe today and he asked if Photoshop was launching, which I hadn’t tried when I received the errors, so I launched it with him on the phone and it launched with no issues.
He had me restart and launch again while he hung on the line. After the system restart it launched with no issues again.
This is the extract form the installer log which details the errors:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 2 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc'(Seq 16)
ERROR: DF012: Unable to find file(Seq 16)
ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 16)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
-------------------------------------------------------------------------------------
[ 5744] Wed Aug 15 08:26:49 2012 INFO
Exit Code: 6 - Silent workflow completed with errors.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF012, DF024 ... WARNING: DF029, DF054 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
I downloaded the software using the Adobe Download assistant as my retailer simpy emailed me the product key so I have no physical media to insert into my optical drive.
I am not sure how critcal these components are that are referenced in the above errors so I am looking for guidance on:
- Is my install as is with these errors stable and operational – meaning will I ever miss these components? My preference obviouly is to install and have a zero error report and a clean log.
- Should I unistall and try to install again, and if so are there are Microsoft components I shouild be updating/installing first? If it is an insaller issue what is the recommended procedure for me to go about installing?
- If it is an installer issue how do I get Adobe to get me media? – I ordered full media to be delivered and given the amount of money I paid for Photoshop CS6 I was surprised to get a call from the retailer indicated that they were sold out but they could give me a serial number for Photoshop CS6 Extended for no additional fee but I would need to download it. So I guess I got a ggod deal getting Extended for $730 Canadian including taxes but I would still prefer Photoshop CS6 with CDs.
My system snapshot:
OS Windows 7 Ultimate 64 bit
CPU Intel i7 2600K
Mobo Asus P8Z68 -V Pro Gen 3
RAM 32GB G.SKILL F3-12800CL10Q-32GBZL Ripjawsz - 4X8GB DDR3-1600 CL10
GPU XFX Radeon HD 6870 900Mhz 1GB
PSU Corsair Pro HX650W
HDD Seagate Barracuda 2 TB
SDD Corsair Force GT 120 GB x 4 in RAID 0 C:
SDD Corsair Force GT 60 GB
Optical Drive LG 24x
Case Antec P280
Cooler Cooler Master Hyper 212 Evo
Intake Fans Noctua NF-P12 120mm x2 Ultra Quiet
Backup Seagate Portbale 1TB 2.5" External USB 3.0
Backup Seagate Backup Plus 2TB 3.5" External USB 3.0
Flash Corsair Flash Voyager GT 16GB USB 3.0
Tablet Wacom Bamboo
Applications Lightroom 4.0, Photoshop CS6 Extended v 13.0 x64, Adobe Reader X v10.1.4
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