CS6 install and deactivation issues

Question

I have 5 CS6 licences - 2 premium and 3 standard and only use one of them - I used to have a graphic design business - some of my old machines are in storage and were wiped clean (I think after deactivating Adobe Creative Suite) and some failed whilst acivated - so I am unsure which serial numbers are in use.

I saw that Adobe recently switched off their activation servers for CS3 and prior and since some of my licences are upgrade versions I was concerned that I might lose the ability to install CS6 and also that in time Adobe will switch off activation servers for CS4/5/5.5/6.

So I got one of my old macs (which had no apps on it and was running Sierra) and tried to install CS6 design standard.

As soon as I put in a serial number and continued it said "please connct to the internet and retry" - I was connected to the internet but it wouldn't let me go any further - so I chose the connect later option which allowed me to install a trial version and I was then able to supply my serial number (all my licences are registered under my adobe id for CS versions 3,4 and 5 and on the Adobe Licensing Website as volume licences for Versions 5.5 and 6) by means of requesting a response code which I then entered and it was accepted and CS6 was activated. I tried installing again on another mac and the same issues occurred. The problem is I am unable to now deactivate CS6 on these macs as the deactivate menu command is greyed out and unavailable to me. The one machine that I have been using CS6 regularly on still has the option to deactivate. I contacted an Agent by chat and asked if they could deactivate my licences but they said they no longer supported CS6 and I should get a paid CC subscription, which surprised me.

Can anyone please advise why this difficulty with activating and deativating CS6 occurs? Thanks.

John T Smith · Accepted Answer

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Tobias2293678953wa · Answer

I had the same Problem. Maybe this TLS 1.2 thing is the answer. You can change it in the Browser.

I thought that this Adobe Application Manager needs the same technology. So I searched and found "Adobe Application Manager 10.". With that Application installed I was able to install and register my old software on my old Macbook. Then I was able to deactivate the CS6 imediately. And now after few crazy Days I'm able to Use CS6 on my new machine. Figuring out if High Sierra can handle it.

Hope this may help.

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