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Upgraded computer to SSD drive and attempting to install CS6 Master. Some CS6 programs will not install properly. Adobe login and serial number are a success. Photoshop and Illustrator will not install properly.
Error summary does not exist and link to support is comical nightmare of nested confusion.
Having repeated problems and took following steps:
1. Uninstall using Windows uninstall tools > restart
2. Run Adobe Cleaner Tool > restart
3. Regedit to remove Adobe keys > restart
4. Install Photoshop only on D:\Program Files\Adobe (non-SSD local drive - also attempted on SSD with same results)
Suggestions for how to overcome this problem?
[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]
[Moved... CS6 is not part of Creative Cloud... Mod]
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Drblbaker2 as a next step I would recommend reviewing the installation logs to determine why Photoshop and Illustrator CS6 are failing to install on the Windows computer. Information on how to locate the installation logs can be found at Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, a... .
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I found the error log and it shows some files are missing. I have tried unsuccessfully to re-download the (huge) file. The download hangs up at about 1.5 GB. Can you point me to dif link?
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Drblbaker2, what is the error message that you discovered in the log? The Creative Suite serial number is tied to the installer. If you have Master Collection CS6 then you must use those installation files. You can choose to custom the install but you will need the Master Collection installation files for the serial number to be accepted.
Drblbaker2, you can download the files on a different computer and then save them to a USB drive. This may be the best option if the current download from Download Adobe Creative Suite 6 applications is being interrupted.
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The error section of the log is printed below. It appears to me that part of the error is due to a missing file - Assets1_1.zip. I thought a fresh download would have the proper file(s).
Thanks for the quick feedback on this for me.
-=-=-=-=-=-=-=- ERROR SECTION
DW050: The following payload errors were found during install:
DW050: - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
DW050: - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
DW050: - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
DW050: - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
DW050: - Adobe Media Encoder CS6 X64: Install failed
[ 828] Mon Apr 30 13:36:44 2018 INFO
Call PostSession Custom Hook
::START TIMER:: [Post session :{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}]
In ReinstallSessionCloseProc
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :Successfully retreived the mediaSignature: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :Successfully retreived the installLanguage: en_US
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :Getting payloads from pdb.db
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :Opened PCD session
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :Retreived the path to Application xml: C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Master Collection\AMT\application.xml
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :Update to PCF client is successful!
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :Succesfully retrieved the LEID of the Driver Payload
CS6 Suites Custom hook: Adobe Flash Builder 4.6 :iterating through the payload_data table to retreive the matching payload family, name and version for Adobe Flash Builder 4.6
CS6 Suites Custom hook: Successfully Updated PCFClientFile and cache.db for Adobe Flash Builder 4.6
CS6 Suites Custom hook: Acrobat X Pro :
CS6 Suites Custom hook: Acrobat X Pro :Successfully retreived the mediaSignature: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
CS6 Suites Custom hook: Acrobat X Pro :Successfully retreived the installLanguage: en_US
CS6 Suites Custom hook: Acrobat X Pro :Getting payloads from pdb.db
CS6 Suites Custom hook: Acrobat X Pro :Opened PCD session
CS6 Suites Custom hook: Acrobat X Pro :Retreived the path to Application xml: C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Master Collection\AMT\application.xml
CS6 Suites Custom hook: Acrobat X Pro :Update to PCF client is successful!
CS6 Suites Custom hook: Acrobat X Pro :Succesfully retrieved the LEID of the Driver Payload
CS6 Suites Custom hook: Acrobat X Pro :iterating through the payload_data table to retreive the matching payload family, name and version for Acrobat X Pro
CS6 Suites Custom hook: Acrobat X Pro :Acrobat X Pro is successfully located for the family NonAdobePayload and version 10.0
CS6 Suites Custom hook: Acrobat X Pro :Acrobat X Pro : pdbGetPayloadData Successful. Adobe Code retrieved: {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
CS6 Suites Custom hook: Updating DriverPayload entry for Acrobat X
CS6 Suites Custom hook: Adobecode retrieved: {AC76BA86-1033-F400-7760-000000000005}
CS6 Suites Custom hook: Successfully retreived the installLanguage: en_US
CS6 Suites Custom hook: Succesfully updated driver payload entry for Acrobat X Installer AdobeCode
CS6 Suites Custom hook: Retreived the path to Application xml: D:\Program Files\Adobe\Acrobat 10.0\Acrobat\AMT\application.xml
CS6 Suites Custom hook: Update to PCF client is successful for 'AMTConfigPath'!
CS6 Suites Custom hook: Update to PCF client is successful for 'DefaultDriverPayload'!
CS6 Suites Custom hook: Update to PCF client is successful for 'InstallDate'!
CS6 Suites Custom hook: Update to PCF client is successful for 'driverAMTConfigPath'!
CS6 Suites Custom hook: Update to PCF client is successful for 'driverLEID'!
CS6 Suites Custom hook: Update to PCF client is successful for 'installedLanguages'
CS6 Suites Custom hook: and updated the pcd as well with the language(s): !en_US
CS6 Suites Custom hook: Update to PCF client is successful for 'PayloadCode' for the subdomain: <Acrobat's LEID>!
CS6 Suites Custom hook: Acrobat X Pro :Acrobat X Pro has mediaSignature matching Suite driver payload.{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}
CS6 Suites Custom hook: Acrobat X Pro :EULA_ACCEPTED success
CS6 Suites Custom hook: Acrobat X Pro :EULA_LANGUAGE success
CS6 Suites Custom hook: Successfully Updated PCFClientFile and cache.db for Acrobat Professional 10.0
Custom action return code: 0
:: END TIMER :: [Post session :{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}] took 85.0108 milliseconds (0.0850108 seconds)
:: END TIMER :: [Total Timer] took 383082 milliseconds (383.082 seconds) DTR = 847.38 KBPS (0.82752 MBPS)
-------------------------------------- Summary --------------------------------------
- 4 fatal error(s), 7 error(s), 59 warning(s)
WARNING: DW066: OS requirements not met for {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {51C77DC1-5C75-4491-8645-A17CC33F5A36} AdobeColorEU CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {26F763C9-076F-473D-9A0E-4050C973737C} AdobeColorJA CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {BB66788C-4C4F-4EB0-B146-9178857DE287} AdobeColorNA CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {94FEA41F-7345-429F-AA31-5C615F24CE29} Adobe WinSoft Linguistics Plugin CS6 1.3.0.0
WARNING: DW066: OS requirements not met for {784B5277-7B8A-4058-8F5D-A146F8BA5F7B} Adobe Hunspell Linguistics Plugin CS6 1.0.0.0
WARNING: DW066: OS requirements not met for {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0
WARNING: DW066: OS requirements not met for {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0
WARNING: DW066: OS requirements not met for {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support 13.0.0.0
WARNING: DW066: OS requirements not met for {F48E8FE8-8D40-1014-8129-D1C5ABFD087E} Adobe InDesign CS6 Application Base Files2 8.0.0.0
WARNING: DW066: OS requirements not met for {B8CD128B-8D40-1014-B944-C86071713DAE} Adobe InDesign CS6 Application Feature Set Files 8.0.0.0
WARNING: DW066: OS requirements not met for {AA9DC298-8D46-1014-853D-9FC0306FBFCE} Adobe InDesign CS6 Common Base Files 8.0.0.0
WARNING: DW066: OS requirements not met for {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0
WARNING: DW066: OS requirements not met for {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {EB2A8CD4-B247-4810-A294-E3DB8EDC6060} Adobe CSXS Extensions CS6 3.0.0.0
WARNING: DW066: OS requirements not met for {36682D68-3834-487E-BA49-DFA4AB0A2E32} Adobe CSXS Infrastructure CS6 3.0.0.0
WARNING: DW066: OS requirements not met for {EFBC1075-F890-4293-A0D1-04BE66EE2AB3} Adobe ExtendScript Toolkit CS6 3.8.0.0
WARNING: DW066: OS requirements not met for {7E91BB17-16A1-42CE-9502-D6C98BE04920} PDF Settings CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {00496505-D56B-4B07-A8C5-70A0B4E689F7} Adobe Bridge CS6 (64 Bit) 5.0.0.0
WARNING: DW066: OS requirements not met for {DC00A3E1-9C61-4B11-8070-B592E68D2B3C} Adobe Linguistics CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0
WARNING: DW066: OS requirements not met for {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0
WARNING: DW066: OS requirements not met for {0377892E-FCAC-46EC-AA70-C6AC8A86A81F} Dynamic Link Media Server 1.0.0.0
WARNING: DW066: OS requirements not met for {99FE4191-AC6B-11E0-B602-00215AEA26C9} Microsoft Visual C++ 2005 Redistributable Package (x64) 6.0.2900.2180
WARNING: DW066: OS requirements not met for {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0
WARNING: DW066: OS requirements not met for {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0
WARNING: DW066: OS requirements not met for {B98E0DCB-1A75-4394-9813-3A114AA3891D} Adobe Mini Bridge CS6 2.0.0.0
WARNING: DW066: OS requirements not met for {97BA0109-F6BE-4F50-8904-C19442D7216E} Adobe Bridge CS6 5.0.0.0
WARNING: DW066: OS requirements not met for {8467887D-92F1-435C-B387-A7551B88EC70} Adobe NPS Panel 1.0.0.0
WARNING: DW066: OS requirements not met for {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0
WARNING: DW066: OS requirements not met for {F683ECF1-07EC-43CB-90B0-8F325A8C09C1} Adobe Illustrator CS6 Support 16.0.0.0
WARNING: DW066: OS requirements not met for {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0
WARNING: DW066: OS requirements not met for {C0C7DC90-C8DF-46DA-BA21-848889DAFD11} Adobe Dreamweaver Widget Browser 1.0.0.0
WARNING: DW066: OS requirements not met for {CB510A42-9CC2-4FD0-9DA6-0C8C333EF538} Adobe Illustrator CS6 Support32 16.0.0.0
WARNING: DW066: OS requirements not met for {EB5C092C-8D46-1014-A129-F57E0145A7FD} Adobe InDesign CS6 Icon Handler 8.0.0.0
WARNING: DW066: OS requirements not met for {1EA52983-8EDD-1014-A956-E9729DA4AEEB} Adobe Toolhints CS6 2.0.0.0
WARNING: DW066: OS requirements not met for {488DE6DF-6D55-1014-8588-B572E54263B5} DPS Desktop Tools CS6 2.0.0.0
WARNING: DW066: OS requirements not met for {A269DDEC-5572-4032-AA26-3485A1620006} AdobeIdeaPluginCS6 1.0.0.0
WARNING: DW066: OS requirements not met for {7483525E-26E8-4748-870D-1F064AB8AA83} AdobeIdeaPluginCS6 x64 1.0.0.0
WARNING: DW066: OS requirements not met for {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0
WARNING: DW066: OS requirements not met for {E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0} CS6 Master Collection 6.0.0.0
WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0
WARNING: DW066: OS requirements not met for {A4ED5E53-7AA0-11E1-BF04-B2D4D4A5360E} Adobe Dreamweaver CS6 12.0.0.0
WARNING: DW066: OS requirements not met for {8FDB26FC-7AA0-11E1-BF04-E25246635842} Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack 12.0.0.0
WARNING: DW066: OS requirements not met for {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582} Adobe Illustrator CS6 Core (64 Bit) 16.0.0.0
WARNING: DW066: OS requirements not met for {9A63F173-0324-43F5-A0CA-75FF3ADE907B} Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64 16.0.0.0
WARNING: DW066: OS requirements not met for {7D4E9D10-AED6-485D-A2B0-9A1DF1A55545} Adobe Illustrator CS6 Core 16.0.0.0
WARNING: DW066: OS requirements not met for {8815EC0E-89C0-4EDB-ACD7-32DB5B67536D} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0
WARNING: DW066: OS requirements not met for {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0
WARNING: DW066: OS requirements not met for {3071EDD7-EA5B-4CAC-B4D0-4D4D664154D1} Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US 13.0.0.0
WARNING: DW066: OS requirements not met for {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0
WARNING: DW066: OS requirements not met for {29A80A19-9E35-455A-AF9D-B39AE5B3035D} Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64 13.0.0.0
WARNING: DW066: OS requirements not met for {CFB770D7-8D43-1014-922B-CC2715FADE3F} Adobe InDesign CS6 Application Base Files 8.0.0.0
WARNING: DW066: OS requirements not met for {E04F4B94-8D3F-1014-BB29-98347AEBFF8C} Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US 8.0.0.0
WARNING: DW066: OS requirements not met for {6C98A8B6-8D40-1014-AE3E-EF3F5E8D39AE} Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US 8.0.0.0
----------- Payload: {F2F2F788-A17F-4CEC-A03C-DFB778E9D901} Adobe Media Encoder CS6 X64 6.0.0.0 -----------
FATAL: DS003: Cannot extract 'D:\Adobe CS6\Adobe CS6 - PC\payloads\AMECore6All_x64\Assets1_1.zip' to 'D:\adobeTemp\{F2F2F788-A17F-4CEC-A03C-DFB778E9D901}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {9A63F173-0324-43F5-A0CA-75FF3ADE907B} Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64 16.0.0.0 -----------
FATAL: DS003: Cannot extract 'D:\Adobe CS6\Adobe CS6 - PC\payloads\AdobeIllustrator16en_USLanguagePack_x64\Assets1_1.zip' to 'D:\adobeTemp\{9A63F173-0324-43F5-A0CA-75FF3ADE907B}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
FATAL: DS003: Cannot extract 'D:\Adobe CS6\Adobe CS6 - PC\payloads\AdobePhotoshop13-Core\Assets1_1.zip' to 'D:\adobeTemp\{9124DF4E-617D-486B-A970-8FA632244F24}'. Error: Error 2 The system cannot find the file specified.
----------- Payload: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0 -----------
FATAL: DS003: Cannot extract 'D:\Adobe CS6\Adobe CS6 - PC\payloads\AdobePhotoshop13-Core_x64\Assets1_1.zip' to 'D:\adobeTemp\{3289C0E8-78B9-47D4-98E5-F25BFF1CBED4}'. Error: Error 2 The system cannot find the file specified.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
-------------------------------------------------------------------------------------
[ 828] Mon Apr 30 13:36:45 2018 INFO
Exit Code: 6 - Silent workflow completed with errors.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DS003, DW050 ... WARNING: DW029, DW066 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
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Drblbaker2, it appears the installer is being denied permission to update D:\adobeTemp\ when attempting to install Creative Suite 6. Are you attempting to customize the installation location? Is the computer's Windows OS contained on the D: drive? What version of Windows are you attempting to install Master Collection CS6 on? Why are you reinstalling Creative Suite 6? What happened to the previous installation?
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1. Yes - custom install location - d:\Program Files\Adobe - HOWEVER, same error occurs with default location
2. No - Windows OS is on c:\ drive (SSD)
3. Windows 10
4: Reinstalling CS6 after Hard Drive failure for previous install
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Ok, thanks for the clarification, Drblbaker2. Yes, it is likely that the hard drive is the root of the current problem. In the future please only move documents and settings from one computer to another. Adobe applications, in particular, are not designed to be copied from one hard drive to another.
Drblbaker2, please complete the following steps to attempt to recover from the previous hard drive failure.
The CC Cleaner Tool is designed to be run in conjunction with the uninstallers. Only after all Adobe applications have been removed from the computer should you run the CC Cleaner tool, Drblbaker2.
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You have a misunderstanding. I am not trying to copy files from one place to another.
1. Drive crashed on my computer. Replace with new drive
2. Attempted to install CS6 on new drive - failed
3. Ran uninstallers, cleaners, etc as listed in initial post
4. Log indicates some files are missing
5. Attempted to download new copy of core program
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So, Drblbaker2, you moved no files from the previous drive, or backup, to the new drive?
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correct. I am attempting a clean install.
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Two ideas that MAY work to install and/or run old programs in Windows 10
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions for your specific program
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Will try and report back. thanks