I am trying to run Adobe Encore in the CS6 Suite (that worked fine until 3 days ago). Now it asks me to insert a serial number that I don't have as I have an Annual license with Individual Subscription so I used to sign in and then use all the applications of the Creative Cloud.
Furthermore when I try to go to https://licensing.adobe.com and try to sign in there to see if I can find a serial number there, it says that I am not a registered user and that I need assistance.
I chatted with the help center that suggested me to write here on the community and wait for the answer of an expert.
Adobe no longer provides Encore with a subscription, you must have purchased the serial number version of Premiere Pro CS6 to use the bundled Encore
Nobody, not Adobe and not anyone here, can help
Log-in to your Adobe account and click this link https://account.adobe.com/products if you did purchase CS6 with a serial number
we used Encore WITHOUT a serial number until 3 days ago. Did Adobe changed his policy in the last 3 days?
if I go where you suggested it says there is no serial number for my purchase.
I confirm that the bundle we paied for says "all the application"
Adobe Encore came bundled with Premiere Pro. Encore never required a serial number but Premiere Pro did.
Encore was discontinued with CS6. It has never been included with Cloud subscriptions.
Actually, for awhile (I think it ended about a year ago) a user could install and use Premiere Pro CS6 and the bundled Encore as part of a subscription
That feature went away as users updated their subscription programs... so I will GUESS that this specific user had not updated for a long time, and a recent update removed CS6 as a 'bonus feature'