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adtypeanddesign
Inspiring
August 7, 2018
Answered

CS6 software serial number revoked?

  • August 7, 2018
  • 2 replies
  • 1596 views

My CS6 software that I bought in 2013 was genuine, but Adobe revoked the license a year ago because of the vendor I bought it from. Adobe claimed the vendor was not authorized. So, it’s a useless DVD. Funny thing is, many vendors still sell copies of CS6 online.

I’ll just have to eat the increase in price as a cost of doing business.

      This topic has been closed for replies.
      Correct answer Jeffrey_A_Wright

      Thanks for the update, Adtypeanddesign.

      For future viewers of this discussion, please review and contact our support team using the link available in Invalid or revoked serial numbers .  You can reach a specialized group who can evaluate the specifics of your situation and then help provide access to licensed Adobe software.  We do realize this can be a frustrating process and recommend that you complete the registration process discussed in Find your serial number to help confirm the license is valid when purchasing any Adobe software.

      2 replies

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      August 8, 2018

      Branching to a new discussion.

      Adtypeanddesign, sorry you have faced errors while installing Creative Suite 6.  I only show an active Creative Cloud membership under your account.  Please make sure you are using a registered serial number when installing Creative Suite 6 using your perpetual license.  Information on how to locate any registered serial numbers can be found at Find your serial number .

      Since you have a full Creative Cloud membership you can also install Creative Suite 6 versions of Adobe applications through the Adobe Creative Cloud desktop application.  For details regarding the process see Learn how to download your Adobe Creative Cloud apps .

      A
      adtypeanddesignAuthor
      Inspiring
      August 8, 2018

      Jeff, thanks for reaching out. I no longer have the CS6 disc and packaging because of what tech support told me a year ago. Besides, the serial number that came with it is revoked and is no good. I'm going to stay on CC until retirement, just a few years away.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      August 8, 2018

      Thanks for the update, Adtypeanddesign.

      For future viewers of this discussion, please review and contact our support team using the link available in Invalid or revoked serial numbers .  You can reach a specialized group who can evaluate the specifics of your situation and then help provide access to licensed Adobe software.  We do realize this can be a frustrating process and recommend that you complete the registration process discussed in Find your serial number to help confirm the license is valid when purchasing any Adobe software.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      August 7, 2018

      SO in reality you bought an illegal copy. Even legal copies sold by "unauthorized" vendors stay legal. All those vendors selling CS6 copies on-line are probably not very serious vendors and their copies they sell are at a high risk of revocation because the serials attached are not legit. I doubt that any vendor still has legal copies of CS6.

      ABAMBO | Hard- and Software Engineer | Photographer
      A
      adtypeanddesignAuthor
      Inspiring
      August 8, 2018

      Even legal copies sold by "unauthorized" vendors stay legal.

      Not true, according to Adobe tech support. Because my serial number was revoked, I had no choice at the time but to upgrade to CC. It's OK now, as I now have thousands of files saved as CC and they sure won't open if I went back to CS6. I'm moving forward.

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