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Participant
December 31, 2018
Answered

Currency issue - can't purchase a plan

  • December 31, 2018
  • 2 replies
  • 366 views

Hi All,

I'm having issues purchasing the creative cloud photography plan since I cannot use other currecy than NIS and I own an AMEX card which allows me to use dollars only.

I already tried opening a new Adobe ID in a different location and I couldn't complete my purchase because of address mismatch.

Please advise.

Thanks!

This topic has been closed for replies.
Correct answer kglad

The country associated with your adobe id must match the store you purchase from and must match the payment address.  otherwise, change what you need using the below info:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id .html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

2 replies

jane-e
Community Expert
Community Expert
January 1, 2019

You might call AmEx.

Are you using this site for Israel? Adobe Creative Cloud | Software and services for creative professionals

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 31, 2018

The country associated with your adobe id must match the store you purchase from and must match the payment address.  otherwise, change what you need using the below info:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id .html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693