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johnb33118660
johnb33118660
Participating Frequently
February 22, 2022
Question

CUSTOMER SERVICE NIGHTMARE: CASE ADB-22786237-C1V1

  • February 22, 2022
  • 1 reply
  • 709 views

I have had yet unresolved issue updating or downloading my creative cloud to my Macbook Air.
This has been going on since 01/11/2022 with no end in sight.

Does anyone know a way to speak with someone other than the customer service hotline?

I'm at my wits end trying to get this issue resolved. I have been getting the run-around from the customer service team for over 7 weeks.

This topic has been closed for replies.

1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
February 22, 2022

Care to share the details of the issue in these user-to-user forums in case someone can help you here?

 

We're not privy to Adobe case numbers here so any info you can share will help.

 

Operating system, error messages, which apps you're having difficulty with.

johnb33118660
johnb33118660Author
Participating Frequently
February 22, 2022
I am receiving the Error Code 146 when installing the Creative Cloud on my Macbook Air.
I've tried all troubleshooting and have been working with the Adobe Customer Service since 01/11/22 to resolve this issue.
 
The issue has been escalated to the Senior Engineering team for a month now.
However, no resolution has been achieved and it is nearly impossible to connect with anyone who can help me.
 
Is there another Avenue I can take to get this issue resolved?
Emailing and the 800 number is not working.
Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 22, 2022

John, I am sorry that you continue to encounter Error 146.  I am showing that case ADB-22786237-C1V1 is currently scheduled for a callback.  You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to the active support case.  Please use this process to give any updated instructions about the currently requested callback.

 

I can confirm that you have encountered this error for a while; John, I see that the support case has been escalated twice.

 

Error 146 typically occurs because the downloaded installation files are being blocked from being moved.  Additional information on the error can be found at https://helpx.adobe.com/creative-cloud/kb/Error_Code_146.html.

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