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Daily Creative Cloud Updates Slow My PC to a crawl

Community Beginner ,
Apr 05, 2022 Apr 05, 2022

I am so aggravated.   I spend all day, 12-14 hours a day, sometimes 7 days per week, working on my computer.   It seems that about daily, a Creative Cloud update - that I have not asked for  - runs in the background randomly.  It brings my PC to a screeching halt for about three minutes.   I can no longer continue work, until the Creative Cloud pop-up arrives and tells me that the update that I have not asked for or chosen to run has cocmpleted.  Then, everything is back to normal.  It is a routine nuissance interruption that is unacceptable.   If this must happen, why can't it happen during the middle of the night when my PC may be on, but while I am not working?   Why can't I schedule these nuissance updates to run at times of my own choosing?  Why can't I be prompted first with a message like, "Hello, we would like to completely prevent you from getting any work done for about three minutes, is now a good time?"

 

This has gone on for months.  I have read in other threads that these is some sort of core process that should not be disabled.  Fine.  Can we have some control over when it occurs?  I am getting ready to start shopping for alternative products.  I pay a lot of money every month for the Adobe software suite.  It should allow me to work, not stop me every day.

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correct answers 1 Correct answer

Community Expert , Apr 05, 2022 Apr 05, 2022

You can turn off auto updates in the Creative Cloud app.

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Community Expert ,
Apr 05, 2022 Apr 05, 2022

You can turn off auto updates in the Creative Cloud app.

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Community Beginner ,
Apr 05, 2022 Apr 05, 2022

Good God, is that all that needs to be done?   I've just tried it.   I'll let you know if that solves the problem.   Thanks for the suggestion.

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Community Beginner ,
Apr 13, 2022 Apr 13, 2022

I have not seen the issue since disabling the auto-updates.   It does seem, however, that Adobe should come up with something so that we can schedule these to not be a nuissance.

 

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Community Beginner ,
Mar 29, 2023 Mar 29, 2023

Do we know why it affects our computers in such an aggressive way. I also have my computer set to auto-update and it's very easy to tell when an update is occurring as my computer grinds to a halt. Simple tasks like moving the mouse, typing, opening or closing an app, go to a snails pace. Surely a software update shouldn't make my computer inoperable. It turns my i9 3.7GHz, RTX3070, 128GB RAM into a Vic 20!

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

you can check your task manager to get more info about what process is consuming your computer resources, but why there are so few users with this problem while the rest of us do not see this, won't be completely answered there.

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New Here ,
Jun 26, 2024 Jun 26, 2024

I am not 100% certain that is a true statement. I think everyone is seeing this, but it's not being reported because either the updates are happening off-hours from the primary user's schedule, or the updates are small. 

 

When you turn off auto-update and then sometime later do an "update all" you will notice it. What's bizarre is that the task manager does not show a lot of CPU, memory or network usage while the update is happening... but it's definitely there. I have a fast (gaming) machine, and it's 100% noticable....to the point where the mouse sometimes doesn't respond.

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Community Expert ,
Jun 26, 2024 Jun 26, 2024

i have auto-updates disabled so i am at my computer using it when i start updates.  i've been using creative cloud and doing regular updates since cc started over 10 years ago.

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Community Beginner ,
May 16, 2024 May 16, 2024

YESS! THIS! It's grinding my pc to a hault to download files from a server? I don't understand why it needs that much resource. If even just for the installation part, I'd understand, but the entire update from download to install slows the pc down.

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New Here ,
Sep 10, 2024 Sep 10, 2024

Dear Mike&HisCat, 
THANK YOU!!! I too recently had problems with Creative Cloud's auto updates (AFTER updating to the latest Photoshop a month ago. Before that it was fine). So on the advice of various chatrooms, I disabled auto updates and voilà, problem solved. Or so I thought. After approx. two days of my Mac running lightning fast, the old familiar "drag" with gaming, opening email, Google street view etc. came about. Sure enough, a split second later a pop-up said Creative Cloud had an update ready. This is NO DOUBT a problem with the latest Photoshop versions from Adobe, where they make you install all kinds of crap along with Photoshop in order to use just Photoshop. Hear this Adobe: we do NOT NEED Adobe Express, Adobe Stock, Adobe Tutorials, Camera Raw, Adobe Fresco, Adobe Portfolio, etc, etc, etc. You've taken a beautiful product and needlessly over-loaded it. Ergo the endless computer-draging, cluttering updates. For $22 a month we should have a choice. I long for the days of simple Photoshop. 

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Community Expert ,
Sep 10, 2024 Sep 10, 2024
LATEST
you have to disable two updates. apps and cc dezkto
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