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I need to deactivate adobe on a crashed computer
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Go to Adobe Customer Service and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...
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If this is a Creative Cloud plan, you can deactivate devices yourself from your Adobe account portal. Log-in below with your paid id and password.
https://account.adobe.com/plans