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S
SHADOWcon22
Participant
November 30, 2019
Question

Deactivating CS5 prompts "Please connect to the internet, then press continue"

  • November 30, 2019
  • 2 replies
  • 3105 views

I have tried the steps provided and also the other similar posts with solutions, but it keeps doing the same thing. I have moved my license before & this time it did not work. Please help!

  1. Test your connection to Adobe activation servers.
  2. Reset your hosts file.
  3. Make sure that you can access secure sites.
  4. Check the GlobalSign Root CA certificate.
This topic has been closed for replies.

2 replies

R
rooster_ramsay
Participant
December 15, 2019

Same problem here.

A
allan=ia
Participant
December 1, 2019

Hi Luis,

It appears that Adobe have removed/disabled the CS5 and CS5.5 activation servers. In effect they have left people like you and I high and dry. See my thread here for futher detail. https://community.adobe.com/t5/get-started/how-to-activate-cs5-5-offline/m-p/10772380#M443684

 

 

S
SHADOWcon22Author
Participant
December 1, 2019

Wow, how scummy of the tech support not bringing this up earlier today. I was told to post here for answers. What kind of business practice is that? I appreciate your response. Thanks for clearing that up.

A
allan=ia
Participant
December 1, 2019

Yeah they did the same to me. Both chat and phone support said that they had no information on how to activate without a Request Code and when I pointed out to them that this is not how CS5.5 works, they basically said they could not help me and directed me here.

 

I'm willing to accept that Jeff, the Adobe guy who was responding to me here, did not know that the CS5 activation servers were shut down, but he could have followed up and figured that out from the information I provided. He also could have responded to my point about CS5.5 not generating request codes in the way that the current off-line activation site needs, but he didn't.

 

It does kinda feel like there's some sort of obfuscation going on about the shut-down of the CS5 activation servers as if Adobe don't want to say that's what they have done. When they did that to CS3 there was an outcry and they caved in and provided a way to download a new copy that did not need external activation - just new serial numbers. Given the current responses, it doesn't look like they intend on doing that for CS5.5

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