Deactivating Elements 12 without old email access

Forum|Forum|4 years ago
March 23, 2021
1 reply
915 views

Hi,

I purchased Elements 12 when I worked for a small company, and unfortunately used my work email for the purchase. I don't have access to that email anymore. When I open Elements on my old laptop, I see the option to log out, but not to deactivate the license.

I want to reinstall on the new laptop that I purchased for myself. Am I able to change the license to my personal email without access to the old one that is attached to the account?

What steps should I take to properly install on my new laptop?

Thanks!

This topic has been closed for replies.

kglad

Community Expert

elements is a perpetual license product that's not tied to an email. you just need your installation file and activation code (6 groups of 4 numbers) to activate.

to deactivate, open prog.>help>deactivate.

L

laura.kingsburyAuthor

Participant

When I go to the help menu, I don't see the option to deactivat, only to sign out.

Peru Bob

Community Expert

it removes activation (not the license) of that program so you can no longer use it (on that computer unless you clicked help>sign in), and it gives you the ability to activate the program on another computer (which is the goal of this discussion).

so you can no longer use it on that computer (unless you clicked help>sign in)

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