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B
behrouze
Participant
May 1, 2021
Question

Deactivating on old machine & Reinstalling on new

  • May 1, 2021
  • 2 replies
  • 241 views

I deactivated my Adobe Professional on my old machine (signed out, a 'deactive' was not an available option on the Help menu).
Downloaded and installed Adobe Pro 2020 (same version) on the new maching using the same serial number
When I tried to open a document, it verified my credentials by asking me to sign into my account, texted me a security code ... BUT THEN it gave me the following message:

"Serial number you provided is valid, but a qualifying product could not be found on this machine. To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number."

BUT the dropdown menu does not list the version I own (2020 Adobe Pro).
Can anyone help with this? Thank you!

This topic has been closed for replies.

2 replies

Govardhan.V
Govardhan.V
Participating Frequently
May 2, 2021

Please contact Adobe Customer Support and provide the serial number , they can help you with the Product version , Activation details :

 

https://helpx.adobe.com/contact.html

 

Refernce :

https://helpx.adobe.com/in/creative-suite/kb/error-serial-number-qualifying-product.html

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 1, 2021

You have an upgrade serial number, not a stand alone serial number.   That is why you need to provide a serial number for the version that you upgraded from originally.

 

What operating system?

What Adobe software and version number?  Adobe Pro is not a software title.

All 2020 versions of "Pro" are CC and don't use serial numbers.

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