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deactivation

New Here ,
Dec 12, 2024 Dec 12, 2024

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I bought a new desktop to replace the one that will not turn on. I want to activate photoshop on the new computer, but when I try to deactivate the program in my account, it shows no activated computers (even though I currently use in on my laptop)

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

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You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Photoshop forum

 

What version of Photoshop?

If CS6 and earlier you must deactivate on the computer where it is installed

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

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<moved again to download and install>

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Community Expert ,
Dec 12, 2024 Dec 12, 2024

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beware: deactivating on your old computer stands a significant risk of failing to allow a new install to be activated while succeeding in deactivating on your old computer so it's no longer usable there.  ie, the worst outcome is likely.

 

but if you do want to take that risk, minimize it:  you should update your default browser and your os before deactivating on your old computer. 

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Adobe Employee ,
Dec 13, 2024 Dec 13, 2024

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Hi @Sarah33047205h2p8,

We appreciate you reaching out. Check out this article about how to install the Adobe apps on a new computer: https://adobe.ly/41DuVsB

Let us know if it helps.

^SG

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