Participant

Question

Delete Account

Forum|Forum|10 years ago
August 8, 2015
13 replies
36972 views

Hi there,
I want to delete my account on Adobe Creative Cloud and it does not let me do it. I deleted Lightroom already from my laptop and I am not interested in the product at all. I want to delete my account. Who can help me?? the Forum and help tasks are going in a circle and it does not let me do nothing.

Thank you

Babsi

Creative Cloud

This topic has been closed for replies.

josephm202094

Participant

Adobe BLOWS!!

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poit57

Participant

I used the "Contact Customer Care" link in the original reply and used the chat option. It took about 7 minutes for the agent to provide me the disclaimer that the account deletion was permanent with advice to download any content stored in the cloud, and she asked me to type "I agree" to verify that I wanted to proceed with the account deletion.

It took about 3 more minutes for her to fill out the request form and confirm the deletion request has been submitted.

T

The things

Participant

I want to delete my Adobe account!!!

M

murrjames

Known Participant

http://mandarapte.com/adobe/delete-deactivate-adobe-id-adobe-creative-cloud-account-id/

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Anonymous

Adobe account deletion procedure just sucks as its customer support does!!!! extremely slow and not efficient at all!!!

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murrjames

Known Participant

Thats Adobe, anyone try Acrobat 2017....more garbage.

T

timw21661335

Participant

Going through hell being charged for cancelled services. I was told that they cant stop billing me even if my account is deleted. credit card company refunded all the charges and blacked adobe from being able to charge me. Also my card number has been changed,

Just contact your credit card company. That's why I use them. Great fraud protection.

M

Mel_-_

Participant

Same problem. I have 2 accounts - an old unused one from this account with the expired free trial, and a new one which has a paid membership. The new one started as a student membership, but now that it's expired and I 'graduated' to a non-student address I want to use my normal email address. I can't change my school email address to the normal email because of the old account.
Customer support told me I can always start a new plan on my old email account (as if!).
Meanwhile, it appears that the answer from Adobe is to create a new email address just to change my adobe profile to. You'd think Adobe had this "technology" thing figured out.

All I want to do is merge the accounts, or delete one and update the current one. SEEMS so simple!

Jerry Mosses

Participant

you guys are stupid and reckless I have never seen before, how can't I delete my account, I can't have your stupid around me anymore, btw I just wanted to upload them on icloud.

Sheena Kaul

Legend

Hi Jerry,

I apologize for the trouble.

Are you still facing the issue contacting the support for account deletion?

Regards,

Sheena

pramodp37529260

Known Participant

How To Delete Adobe account?

cheryla7681771

Participant

Delete

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satyams11262061

Participant

Good luck. Someone created this account using my email and I called them and they are so beyond incompetent it's not even funny... The lady would not listen to a damn thing I said I requested a supervisor about 5 times and she refused to give me one. If it's a free account then don't worry about it. But good luck deleting your account.

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muellerj32639973

Participant

Adobe Users, Beware !

it is a scam, it is unsafe. Adobe will just not let you delete your account.

User Babsi is right ! the account administration menu just keeps you going in circles. Support cannot be contacted - unless you want to get support for a specific product.

Would I have known this before, I would have never signed up for an Adobe "free trial account" - they just take you hostage and won't let you go !

I regret it very much now ! BTW, my Adobe account had been hacked.

John

5

54650851

Participant

The same happened to me. I used to have a student account until someone got access to it. They changed the data in the account to their own name and credit card (thankfully). Every year (like right now) I still get an e-mail that my payment method is about to expire.

I contacted adobe asking to delete the account because it's not just hacked, but I also am no student anymore. They wouldn't even listen. It's in someone else's name now, so I have no say in the matter. So I asked whether they could assure me that since someone overwrote my personal data, my data was irrevocably deleted from their servers and I would never be approached for any abuse of the account or services – no they can't. And that's all the help I got in a long chat with someone who really didn't get the problem here, namely that a former legitimate and paying customer (me!) got screwed over. He basically accused ME of trying to get access to someone else's account.

So, people, if your adobe ID account gets hacked, you're screwed. Adobe ID security sucks. YOUR DATA IS NOT SAFE WITH ADOBE.

My only consolation is that now adobe gets screwed over by whoever is using my account. Adobe is providing one of the last student accounts with two desktop places (from 2013) for a fraud who probably isn't a student in the first place. Adobe is just as incompetent with regard to their own interests as they are irresponsible with the data of their customers. Way to go!

corbyn72778177

Participant

I agree, I don't use any company that doesn't have a delete button. I am glad I cancelled in 1 day just so I don't forget.

Cancelling a free trial is not the same as delete my information off of your server, which is what EVERYONE in this forum wants.

I never liked your company to begin with. Acrobat Reader was fine 15 years ago and never needed a single update. If I was paid by the hour for all the times you updated your crappy software to features I didn't want, I could buy a BItcoin.

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