Participant

Question

Delete Account

Forum|Forum|10 years ago
August 8, 2015
13 replies
36964 views

Hi there,
I want to delete my account on Adobe Creative Cloud and it does not let me do it. I deleted Lightroom already from my laptop and I am not interested in the product at all. I want to delete my account. Who can help me?? the Forum and help tasks are going in a circle and it does not let me do nothing.

Thank you

Babsi

Creative Cloud

This topic has been closed for replies.

josephm202094

Participant

Adobe BLOWS!!

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poit57

Participant

I used the "Contact Customer Care" link in the original reply and used the chat option. It took about 7 minutes for the agent to provide me the disclaimer that the account deletion was permanent with advice to download any content stored in the cloud, and she asked me to type "I agree" to verify that I wanted to proceed with the account deletion.

It took about 3 more minutes for her to fill out the request form and confirm the deletion request has been submitted.

T

The things

Participant

I want to delete my Adobe account!!!

M

murrjames

Known Participant

http://mandarapte.com/adobe/delete-deactivate-adobe-id-adobe-creative-cloud-account-id/

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Anonymous

Adobe account deletion procedure just sucks as its customer support does!!!! extremely slow and not efficient at all!!!

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murrjames

Known Participant

Thats Adobe, anyone try Acrobat 2017....more garbage.

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timw21661335

Participant

Going through hell being charged for cancelled services. I was told that they cant stop billing me even if my account is deleted. credit card company refunded all the charges and blacked adobe from being able to charge me. Also my card number has been changed,

Just contact your credit card company. That's why I use them. Great fraud protection.

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Mel_-_

Participant

Same problem. I have 2 accounts - an old unused one from this account with the expired free trial, and a new one which has a paid membership. The new one started as a student membership, but now that it's expired and I 'graduated' to a non-student address I want to use my normal email address. I can't change my school email address to the normal email because of the old account.
Customer support told me I can always start a new plan on my old email account (as if!).
Meanwhile, it appears that the answer from Adobe is to create a new email address just to change my adobe profile to. You'd think Adobe had this "technology" thing figured out.

All I want to do is merge the accounts, or delete one and update the current one. SEEMS so simple!

Jerry Mosses

Participant

you guys are stupid and reckless I have never seen before, how can't I delete my account, I can't have your stupid around me anymore, btw I just wanted to upload them on icloud.

Sheena Kaul

Legend

Hi Jerry,

I apologize for the trouble.

Are you still facing the issue contacting the support for account deletion?

Regards,

Sheena

pramodp37529260

Known Participant

How To Delete Adobe account?

cheryla7681771

Participant

Delete

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satyams11262061

Participant

Good luck. Someone created this account using my email and I called them and they are so beyond incompetent it's not even funny... The lady would not listen to a damn thing I said I requested a supervisor about 5 times and she refused to give me one. If it's a free account then don't worry about it. But good luck deleting your account.

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muellerj32639973

Participant

Adobe Users, Beware !

it is a scam, it is unsafe. Adobe will just not let you delete your account.

User Babsi is right ! the account administration menu just keeps you going in circles. Support cannot be contacted - unless you want to get support for a specific product.

Would I have known this before, I would have never signed up for an Adobe "free trial account" - they just take you hostage and won't let you go !

I regret it very much now ! BTW, my Adobe account had been hacked.

John

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Anonymous

I've chatting with three different customer service reps for one hour and 40 minutes to get them to delete two accounts (adobe and adobe sign aka echosign.com). The second service rep said there was no account associated with my email even though I'm logged in and staring at my profile.

After one hour, third service rep tells me:

'I will help you with that, let me check your accouter details.'

'There is no active plan under your email' (I am logged in and staring at my account)

'As per the issue I can send you Terms and Conditions, please type "I AGREE" if you agree Terms and Conditions.'

'This is the Policy of Adobe, if customer want to delete an account permanently, then there will be Terms and Conditions, I request you to please type "I AGREE" if you want to delete the account.'

'We have received your request to close your account and we are sorry to see you go. When we close your account, you will no longer be able to use this Adobe ID to log into any Adobe apps, services or support services. Any active subscriptions associated with this Adobe ID will be cancelled. Upon closure, your account and its contents automatically will be scheduled for deletion. We will still keep basic information about any contractual agreement we had with you and the products and services you used in accordance with our business record retention obligations. Account deletion is permanent and irreversible so, before you close your account, please make sure that you have downloaded everything you store with us that you want to keep, like files stored in Document Cloud, photos stored in Lightroom, Learning Services data including training history, contracts stored in Adobe Sign, or projects stored in Creative Cloud'

'And this is a Policy of the Adobe, if you want to delete the account then I request you to please Agree Terms and conditions.'

After all that - I ask, so what account will you be deleting?

'There is no any plan of Echosign.com under this e-mail address'

I ask, will I be receiving a confirmation email of account deletion?

'You will get the confirmation of the deletion on your e-mail address within few couple of days.'

confirmation of the deletion of my email address?!? What? And after a couple of days? Are we living in the dial-up era?!

Wow......... Please be aware. I am never personally using another adobe product again unless it's provided by my workplace.

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Anonymous

daamet59931396 wrote
'There is no active plan under your email' (I am logged in and staring at my account)

Active plan means what it says: active plan! It does not mean: account.

If you are located in the EU, Adobe is legally obliged to delete all your personal data except what it needs to prove the relationship of a paid account (well invoices and what is related to them).

exactly, my point. For nearly two hours I've been asking them to delete my accounts. And they keep telling me there is no active plan then that there is no account associated with my email.

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