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deleted cloud files but not giving me space back

Guest
May 17, 2017 May 17, 2017

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I have deleted all my files in the 20GB that comes with my subscription

but does not give me the room back, says its still full.

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Creative Cloud

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correct answers 1 Correct answer

Deleted User
May 17, 2017 May 17, 2017

Thanks you,  I had tried to do that befoire but nothing was showing up in the archived folder.

Then discovered for some reason my ghostery plugin needed to whitlist the page and I was able to see files and delete.

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Adobe Employee ,
May 17, 2017 May 17, 2017

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Hi Erics7285316088,

As you mentioned that even after deleting files, you still don't get the complete storage space, please make sure you have emptied the Archived folder as well.

Please see: Creative Cloud file storage and quota

Hope this helps.

Feel free to update the thread.

Regards

Kanika

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Guest
May 17, 2017 May 17, 2017

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Thanks you,  I had tried to do that befoire but nothing was showing up in the archived folder.

Then discovered for some reason my ghostery plugin needed to whitlist the page and I was able to see files and delete.

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Adobe Employee ,
May 17, 2017 May 17, 2017

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Glad to hear that you were able to see the files and delete.

Hope your issue is now resolved.

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Which plugin to add because now cloud storage Mine is full and I deleted files but still no storage back still full. help me.

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Community Expert ,
Mar 24, 2023 Mar 24, 2023

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LATEST

@default290006515qsbc6 

 

open your cc desktop app

click the cloud icon at the upper right

click cc web

 

check the files in the 7 folders (4 in your files, 2 in libraries with you, 1 in shared with you

check the lightroom link at the page's lower left

delete unneeded files in those 8 locations

open your mobile cc app > files delete unwanted files

 

finally delete the files in your cc web deleted folder, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

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