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DavidM7d
Inspiring
September 6, 2022
Answered

Dell graphics driver too old

  • September 6, 2022
  • 3 replies
  • 673 views

I think people have had this issue in the past, with different Dell models and drivers, although I can't see a consistent resolution.

 

This week, following CC update, I am getting the warning window in LR and PS about the graphics driver needing updating.  I have a Dell XPS13, 9343 (dating back to 2015) running Win10 and the Intel HD graphics 5500 driver is version 20.19.15.5070.  This is a Dell custom driver from Intel and there is no update available on the Dell site.  I'm loathe to just manually install an Intel driver for fear I'll lose use of the machine altogether.  Might have to bite the bullet, I guess, although a seven-year old piece of kit is perhaps ready for replacement.  Any thoughts anyone?  Is the forced update viable?

 

Dave

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

David, in addition to Nancy's helpful and practical response, please see https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html for information on how you can turn off automatic updates in the Creative Cloud desktop app for a Creative Cloud Individual membership.

 

If you need a specific Photoshop and Lightroom CC version, I would also encourage you to contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen to request a copy while they are still available for distribution.  Not all versions and releases are available, and people should only make these requests with an active Individual Creative Cloud membership. 

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
September 7, 2022

If it makes you feel better, my GPU isn't good enough either.  😞

Until I replace my current equipment, I'm not upgrading.  I turned off automatic updates from Creative Cloud Desktop app.

 

This is what you need to run Photoshop:
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea— Product User & Community Expert
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    DavidM7dAuthor
    Inspiring
    September 8, 2022

    Thank you, Nancy.  Looking at the performance today, I need to rewind and stop updates whilst I go hunting for a new machine.  Good excuse to splash the cash, but not the best timing!  Now then, PC or Mac .......?

    L
    Lumigraphics
    Legend
    September 8, 2022

    I recently bought a refurb M1 Mac mini with 16GB of RAM directly from Apple for US$750 + tax. Excellent investment.

    Be aware that Apple will be announcing new models and updates next month, so unless you can find a great deal, I would wait a few weeks. I got mine knowning this but also knowning what I can afford.

    I do NOT advise buying an Apple Intel model, Apple Silicon is definitely where Apple is going and Intel will be quickly shunted aside.

    Some here will advise buying Windows but in my considerable experience with both IT and graphics, Mac is a much better deal. You can actually an equivalent Mac for the same price or cheaper and macOS is far more reliable and easy to use.

      L
      Lumigraphics
      Legend
      September 7, 2022

      Your integrated graphics chip is no longer supported by CC, that means it will not be used for graphics acceleration. Its time to think about a newer computer.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      September 6, 2022

      Go back to the previous Adobe version that did not have the warning, and turn updates OFF

        D
        DavidM7dAuthor
        Inspiring
        September 7, 2022

        Hello John,

         

        Well yes, I can do that, but then I lose future enhancements and upgrades etc., which is what I'm paying for through CC.  Just looks like I'll have to replace my laptop - once any loss of Adobe functionality becomes critical - although at that point I'll try an Intel driver to see what happens.  Shame on Dell for not updating their drivers, I suppose, although legacy support has to end sometime.

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