Device limit used up on only one device

[Yi24882798bdin]

I've been experiencing this issue for about a year until today I happen to complain when Adobe fill fix the sign in problem that I saw many others had asked.

The issue is, I only work on one device. For example, say I signed in to Creative Cloud and Photoshop. They've already took up my "2 devices". Then if I open Audition or Prepiere Pro or any app, it asks me to sign out of one of the apps. 

That means, I can only use two of Adobe's products at the same time, which apparently should not be the case.

Even if it's a fresh install, and I've signed in to Creative Cloud to download Photoshop, after I open Photoshop, it doesn't know I've signed in and asks me to sign in again, and takes up another device.

I've been logging out and in for a year, so this solution doesn't work. Neither does signing out of everything. It's such a pain doing it again and again especially when Adobe softwares are not cheap.

Best,

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

[Faulkner28455285vdgp]

1. reset the cc desktop app by making sure it's in the foreground, then press:
   
   Win: Ctrl + Alt + R
   Mac: Cmd + Opt + R
   
   
   if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
   
   
   if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
   Pickleball Equipment
   
   if that fails, do a clean cc install carefully following each applicable step:
   
   uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
   
   then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
   
   clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
   
   check for, and if available, update your os
   
   if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
   
   if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
   
   restart your computer (don't skip this)
   
   reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
   
   use the desktop app to install your cc programs/trials
   
   NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

By @kglad

Thanks for reply it's helpful for me my work can stop for this query and to today it's fix. Once again thanks.

Best regard,
Pickleball Equipment

[Phyllis31170192lua0]

Hello there i can see your post and i have some suggetions 

1. Check Account Settings: Sign in to your account for the service or application where you encountered the message. Look for any settings related to device management or authorized devices.

2. Manage Authorized Devices: Review the list of authorized devices associated with your account. Some services may allow you to view and manage the devices currently connected to your account. Remove any old or unused devices to free up slots for new ones.

3. Log Out of Other Devices: If you suspect that someone else is using your account on another device, sign out of all sessions or use a "log out of all devices" option, if available. This can help ensure that your account is secure.

4. Check Subscription Limits: If the service has a device limit based on your subscription plan, consider upgrading your plan to accommodate more devices, if necessary.

5. Contact Support: If you cannot resolve the issue through the account settings or if you believe there is an error, reach out to the service's customer support for further assistance.

You can do above steps 

Thanks and regards

Phyllis31170192lua0

[Faulkner28455285vdgp]

Hello, @Phyllis31170192lua0 

Your suggestion is also great and need ful for us. It's really helpful who really need this info.

[Phyllis31170192lua0]

Hy Good Morning i hope my ans helps you. Tell Happy Star

Thanks and regards

Phyllis31170192lua0