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Didn't get my serial number by email

New Here ,
Jul 02, 2014 Jul 02, 2014

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Hello! I've purchased 1 year membership and didn't get my serial number. Read all the instructions and still don't have it.

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LEGEND ,
Jul 02, 2014 Jul 02, 2014

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You didn't read right. There are no serial numbers. You simply install the CC app and sign in.

Mylenium

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New Here ,
Jul 02, 2014 Jul 02, 2014

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Nah, it says my trial's over and I need to put a serial, which I can't find anywhere

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LEGEND ,
Jul 02, 2014 Jul 02, 2014

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Wait, what version are you running?

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New Here ,
Jul 03, 2014 Jul 03, 2014

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LATEST

After Effects CC

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Adobe Employee ,
Jul 02, 2014 Jul 02, 2014

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Hi FloydJohns,

Creative cloud does not need serial number. it uses your adobe ID under which you have purchased the creative cloud membership to activate it.

Please try the steps mentioned in the link below and check:-

http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Regards,

Anand

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