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martaw90697257
Participating Frequently
July 28, 2017
Question

Different VAT tax while purchasing

  • July 28, 2017
  • 4 replies
  • 4174 views

Hello,
I tried to purchase a yearly subscription for Lightroom+Photoshop. Paid in advance.
When I'm typing my VAT ID the tax changes from 23% to 0%.
Unfortunately, in the next step (PayPal) system wants to charge me additional 23%.

I'm afraid I'll get the 0% invoice while paying the 23% VAT.
Therefore, I'll face the need to pay the tax twice and the invoice could not be booked.

I contacted Customer Support and I'm not very pleased with that.
The consultant did not even try to understand the problem, just gave me the UK phone nr to Sales Support and turned off the chat without even waiting for my answer.

I would strongly prefer not to contact foreign support line due to cost, time of waiting and language barriers.

Could someone please look into the issue? I've seen similar post from few years back that has not been solved yet.

This topic has been closed for replies.

4 replies

V
vaibhav2014
Participant
August 7, 2017

Similar thing happening to me in India. Didn't expect that from Adobe.

    O
    opmcg
    Participating Frequently
    August 4, 2017

    Christ, Adobe support staff are idiots.  This issue is Not about printing anything, now learn to read and comprehend.

      M
      martaw90697257Author
      Participating Frequently
      August 2, 2017

      Ok, it's 6th day without proper answer for a pretty straightforward question about basic functionality.
      That's it, I'm fed up fighting with Adobe.
      Switching to alternatives after 10 years. Farewell.

      Sheena Kaul
      Sheena Kaul
      Legend
      July 28, 2017

      Hi Marta,

      I apologize for the trouble that you have been facing while purchasing our subscription.

      Would it be fine if I get a Sales call arranged for you?

      Regards,

      Sheena

      M
      martaw90697257Author
      Participating Frequently
      July 28, 2017

      Hello Sheena, thank you for your answer.
      I'd prefer contact via mail if that's possible.

      I believe everyone from EU with VAT ID trying to purchase the subscription is facing the same problem though.
      The best solution would be to fix the issue (I've read that people have to personally ask for the invoice with the 23% tax, so it would match the purchase) or to give the answer on the forum, so that the whole community can benefit from time we put into this conversation.

      Have a nice day,
      Marta

      M
      martaw90697257Author
      Participating Frequently
      August 1, 2017

      Hi Marta,

      Please see Managing your Membership FAQ: How do I print a payment receipt or invoice​ for the invoice queries.

      Can you please let me know if you are still not able to place the order?

      Regards,

      Sheena


      Sheena, I do not want to print the invoice.
      I want the invoice to state the same as charge.

      It's the only problem I have.
      I can place the order anytime but will not do so as long as both platforms (Adobe and PayPal) shows different amount to pay.
      Or if I get a guarantee that invoice will be showing 23% tax that I have to pay, not 0, as Adobe claims.

      Please read my first post once again and see the screenshot I posted above.

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