Difficulty installing Creative Cloud App even after troubleshooting

Forum|Forum|4 years ago
September 1, 2021
1 reply
241 views

I am trying to install the Creative Cloud App, so that I may download the August 2020 (15.x) release of InDesign, and I continue to get a P206 Error, even after following all of the troubleshooting guidelines suggested by Adobe here: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&mv=other#error206

I understand the latest InDesign requires Windows 10, but I do not see any such OS requirement when downloading the CC App itself to access older versions, so I'm guessing the OS is not the issue.

I'm running Windows 7 Professional with Service Pack 1, TLS 1.2 is enabled, and I have turned off firewalls, pop-up blockers, anti-virus protections, etc., still to no effect. I even tried connecting to my Internet using an ethernet cable, in case my wireless was any issue.

Any advice?

This topic has been closed for replies.

AxelMatt

Community Expert

Please take a look here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Especially check your HOSTS file as described in Section 2 of the linked document.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

J

Jud0D4CAuthor

Participant

Thank you for your reply! Unfortunately none of these avenues resolved the issue or clarified the source of the problem. The only thing I can offer as a possible point of interest is that the Limited Access Repair Tool was not able to complete it's task (I ran it twice, but it stopped working after several minutes both times), but when I went to reset the hosts file manually, there were no Adobe related entries present.

I do need to resolve this ASAP, for something I require InDesign for, and I'm dissappointed that this degree of difficulty is present in simply downloading and installing software on a device that appears otherwise suited to the task, according to Adobe's guidelines. I have also tried this on another computer, and the same issue persisted.

Thank you again. Any other advice would be helpful. I simply wish to use this wonderful software!

Jeffrey_A_Wright

Community Manager

I have yet to dive into checking the endpoints - a task for tomorrow I expect - but in the meantime, if you have a link to any of the web utilities you mentioned, any pointers in the right direction there would be hugely appeciated. 🙂 Thank you again.

I don't have any to share Jud0D4C, but you can use your favorite web browser to search for server test sites.

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