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Dimension crashes as soon as I open it.

New Here ,
Apr 28, 2024 Apr 28, 2024

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Please help me on the issue above.

I have an iMac with Apple M1 chip & 16GB RAM, 1TB SSD storage. I tried install the latest version 3.4.11 and got the app freezes all the time. No matter how I did perform rebbot & shutdown. So, I tried install older version which is below 3.4.11, it is still same result. Everytimes I open the app and create new file, it keeps loading until no ending. What can I do?

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Hi @hoi35988910h27r ,

I reviewed the account you used to post here and found that you have a Creative Cloud for all apps Individual subscription. Hence, I am moving this post to the Download & Install Community for further assistance.

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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reset your preferences.

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Community Expert ,
Apr 29, 2024 Apr 29, 2024

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The latest system requirements for Dimension do not mention Apple ARM based architecture (m1/2/3/etc)  so it is possible that it is not compatible. https://helpx.adobe.com/dimension/system-requirements.html . Have you tried looking into the Adobe Substance suite to see if those replacements which have native Apple ARM apps work better?

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