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cheesyatheart
Participant
March 14, 2016
Answered

Direct Download Link

  • March 14, 2016
  • 6 replies
  • 77476 views

My employer doesn't allow Creative Cloud desktop—is there a direct download link for the XD preview?

This topic has been closed for replies.
Correct answer David Alcala - Adobe

Correct, there is no direct download option.  Please see https://helpx.adobe.com/experience-design/help/faq.html > "Is Adobe XD available to enterprise customers in Commercial, Government, or Education?".  Specifically, this part: "The customers must be using named licensing deployment and allow their end users to self-install apps and updates."

6 replies

D
Demonath
Participant
March 23, 2016

Sure, I'd just need to explain that to my global network, I'd stick with sketch until Adobe realizes they really really need to deliver a .dmg file, specially when it's the free version, c'mon guys, 2 fingers in the forehead to understand the issue and deliver the product here

    jaytactile
    jaytactile
    Participating Frequently
    March 23, 2016

    It's pretty ironic that Adobe is forcing users to install a user experience design tool the way THEY want (which doesn't work), rather than giving their users a choice to install it the way the users want (which does work.)

    Yeah, I'm sticking with Sketch too...as clearly I have no other choice.

      Atul_Saini
      Community Manager
      Atul_SainiCommunity Manager
      Community Manager
      May 8, 2020

      Moving the discussion to Get Started community. 

      jaytactile
      jaytactile
      Participating Frequently
      March 23, 2016

      Seems like it would be pretty easy for Adobe to make the link to the .DMG available, considering they offer every other piece of software they make in .DMG format.

      Adobe needs to realize that Creative Cloud doesn't always work and they need to provide their paying customers with alternate paths to their software.

        D
        Demonath
        Participant
        March 23, 2016

        I work as Digital Creative Director for Wunderman and so far the IT team hasn't been able to figure out why we can't download this, even though we're connected to WPP's network and loged in to our accounts to use CC, the apps options does not appear in the icon, we tried engaging your twitter adobe care account and they coudln't figure out why either, please, view this thread and give us an option, neither we can achieve this through WPP's Self Service app that includes all the Creative Cloud software because it's "free" therefore does not appear on the licensed software : https://twitter.com/mysickness/status/709771729141374976

        ProDesignTools
        Community Expert
        ProDesignToolsCommunity Expert
        Community Expert
        March 17, 2016

        cheesyatheart wrote:

        My employer doesn't allow Creative Cloud desktop—is there a direct download link for the XD preview?

        There is now a direct download link to the Experience Design CC Preview here, together with all the other CC 2015 direct links... As usual, follow the instructions given on that page first, which are required by Adobe's servers.

        However, it is not yet clear as to how to successfully run the downloaded XD installer without using the Creative Cloud Desktop app, which is no problem in all other cases for CC. Awaiting further information & answers from Adobe on this point.

          jaytactile
          jaytactile
          Participating Frequently
          March 17, 2016

          Thanks ProDesignTools‌ !

          Looking forward to your follow up on this.

          best,

          Jay

          David Alcala - Adobe
          Community Manager
          David Alcala - AdobeCommunity ManagerCorrect answer
          Community Manager
          March 14, 2016

          Correct, there is no direct download option.  Please see https://helpx.adobe.com/experience-design/help/faq.html > "Is Adobe XD available to enterprise customers in Commercial, Government, or Education?".  Specifically, this part: "The customers must be using named licensing deployment and allow their end users to self-install apps and updates."

          Preran
          Preran
          Legend
          March 14, 2016

          You need Creative Cloud Desktop application to download Experience Design CC. I am not aware of a direct download option.

          N
          nicolasp62232171
          Participant
          October 5, 2016

          Hello,

          I tried to dl Experience design from my adobe cloud soft... Impossible.

          I can't even see the "Apps" tab appear.

          So I tried another way, from adobe website... I click on download button, nothing happens. Download does not start.

          Guys, it would be good to simplify the process ?

          Thanks

          elainecc
          elainecc
          Participating Frequently
          October 5, 2016

          Hi, nicolasp62232171-

          If your apps tab doesn't appear, it's likely you're on a managed Creative Cloud system. This means that you'll need to get your IT administrator to install XD for you. We do try to make it as easy as possible to install, but it's up to your company to decide how that software is installed. Hopefully a single conversation is all it takes to get XD up and running!

          Thanks,

          -Elaine

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