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Disappointed

New Here ,
Mar 30, 2023 Mar 30, 2023

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I am upset. Every time I get and agent to look at my account to help me with an issue with payment they just stop responding.

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correct answers 2 Correct answers

Community Expert , Mar 30, 2023 Mar 30, 2023

Sorry, other users can't help... you need to keep trying until you get an agent to help

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot

...

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Community Expert , Mar 30, 2023 Mar 30, 2023

use the phone or twitter, if you have trouble with chat.

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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Sorry, other users can't help... you need to keep trying until you get an agent to help

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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use the phone or twitter, if you have trouble with chat.

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Community Expert ,
Mar 31, 2023 Mar 31, 2023

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Your case is recorded in your online account. 

You can update your case by logging-in below.

https://account.adobe.com/support

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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