Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Disconnected from Creative Cloud

New Here ,
Dec 04, 2022 Dec 04, 2022

Hi folks,

 

I can't go beyond the installation of Creative Cloud. Once the installation is completed, I got the message in a pop-up window, saying "You were disconnected". Every single time I hit the button "Connect" button, window just disappear and pop-up again with the same message "You were disconnected". I tried the Creative Cloud uninstaller and reinstalled it back, but same issue. I have a Macbook Air. Anybody has the same issue ?

TOPICS
Installation
2.4K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 04, 2022 Dec 04, 2022
LATEST

do you have a recent os?

 

if no, let me know. we have to update your default browser's tls.

 

if yes, reset the cc desktop app:

make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R




if that fails, repair per
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html



if that fails, uninstall using the correct uninstaller from
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
and then reinstall*



if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines