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Disconnected from Creative Cloud

New Here ,
Dec 04, 2022 Dec 04, 2022

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Hi folks,

 

I can't go beyond the installation of Creative Cloud. Once the installation is completed, I got the message in a pop-up window, saying "You were disconnected". Every single time I hit the button "Connect" button, window just disappear and pop-up again with the same message "You were disconnected". I tried the Creative Cloud uninstaller and reinstalled it back, but same issue. I have a Macbook Air. Anybody has the same issue ?

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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do you have a recent os?

 

if no, let me know. we have to update your default browser's tls.

 

if yes, reset the cc desktop app:

make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R




if that fails, repair per
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html



if that fails, uninstall using the correct uninstaller from
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
and then reinstall*



if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*



*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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