I bought Photoshop CS6 Extended back in 2012, and now that I need to reinstall it on my new hardware, it somehow does not recognize my serial key I received via mail.
I downloaded CS6, installed the trial version but wont be able to use it after the 30 days... I have not shared my key with any1, no idea how it s not valid anymore.
So if there s an adobe support that could look at this, that d help a lot (did not get any support in the chat either, except for the bot).
I can also send the original mail from 2012 I received, with the keys and confirmation of my order if necessary.
This is a public forum, not Adobe support... DO NOT POST PRIVATE INFORMATION HERE !!!
If you registered, your serial number will be recorded
-Log-in to your Adobe account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
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Sorry, nobody here can help with an account or payment problem
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Yeah, thanks for the info, wasn't going to add any images with personal data etc. just like that, just wanted to get an employee to give me a few hints on what to do, but I resolved it in the meantime.
Had install the right language package, which was german instead of english and that accepted the key.
Issue is resolved,
Thanks for the quick reply!