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trying to download PS cc to my new laptop but get a download error message to try again 49
it seems that PS installed but the filters popup menus will not come up?
Thank you I have resolved the issue with Adobe support.
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Apictures did you receive any specific installation errors? I would recommend reviewing your installation log files for the specific errors which you may have encountered. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you discover to this discussion.
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Thank you I have resolved the issue with Adobe support.
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What was the solution? I am having the same issue
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Yes, please post solution.
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Open Temp folder.
Clear the Temp folder content.
Disable your computer Firewall and Antivirus for sometime.
Launch CC Desktop and try downloading Apps.
You can also refer below document.
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I have carried out the recommendations as per the advice given above and still have the same problem. I am trialing photoshop at the moment and have not been able to use it yet!! So far quite a frustrating experience
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HewettG do you have sufficient disk space on your primary drive? Error 49 indicates there was file write failure to a critical directory.
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i tried it.. but couldnt get through... suggest me what should i do now
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I am sorry Abhishekv22550005 what were you unable to get through to? If you are facing a download error then please see the document referenced in message #1 for guidance on how to resolve the error.
For direct assistance you are welcome to contact our support team directly at Contact Customer Care.