Download Error - Administrator privileges are required to install when viewing the apps tab

Forum|Forum|8 years ago
June 15, 2017
2 replies
15772 views

This has been happening for the past couple days and I can't figure out why. Whenever I go to the "Apps" tab in Creative Cloud it gives me this page http://prntscr.com/fjww94

Any help would be appreciated

Creative Cloud

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Correct answer AtomicEDM

It just fixed itself after a couple days. If anybody else is having this problem and it doesn't fix itself I'd recommend just contacting support as mentioned above

AtomicEDMAuthorCorrect answer

Inspiring

It just fixed itself after a couple days. If anybody else is having this problem and it doesn't fix itself I'd recommend just contacting support as mentioned above

kglad

Community Expert

Download error in Apps tab of Adobe Creative Cloud desktop application

AtomicEDMAuthor

Inspiring

I just followed all the steps in that guide and it's still giving me the error. Restarted my PC, cleared temp files and tried it again and same thing.

kglad

Community Expert

No, like I said in the OP comment it only shows this screen https://prnt.sc/fjww94

I can't uninstall the Adobe apps if I can't get to the Apps panel to do so unless it'll let me do it through Programs and Features after I've uninstalled Creative Cloud. Is it necessary to uninstall the Adobe programs before CC? I feel like the CC uninstaller would take care of that on its own

if you have windows, use the control panel to uninstall. otherwise, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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