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Participant
December 24, 2016
Answered

DOWNLOAD ERROR - PAGE NOT FOUND

  • December 24, 2016
  • 2 replies
  • 470 views

So, after entering the redemption code and getting my serial number when I hit download it takes me to a page that says "Page not found, sorry we couldn't find that page".  What's the deal?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    Activate and deactivate Adobe products

    Redemption Code Help

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    https://forums.adobe.com/thread/1572504

    2 replies

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    December 24, 2016

    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

    Activate and deactivate Adobe products

    Redemption Code Help

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

    https://forums.adobe.com/thread/1572504

    jbm007
    Community Expert
    Community Expert
    December 24, 2016

    redemption codes and serial numbers are two different issues.

    What are you trying to download, and from where.?

    Where did you get your redemption code?

    Why are you using a redemption code if you have a serial number?

    What OS are you using?

    Need more info............