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J
JaapK
Participant
February 22, 2018
Answered

Download Illustrator CS6 update 16.0.5 for Windows fails

  • February 22, 2018
  • 2 replies
  • 13649 views

The download of the (critical) update 16.0.5 of the non-subscription version of Illustrator CS6 for Windows fails.

I have tried this with several browsers, but the file AdobeIllustrator16.0.5.zip cannot be downloaded.

Adobe please fix this - thanks in advance.

    Correct answer MukeshSuthar

    Hello JaapK,

    As you said you have CC and CS6 application both installed on same machine, if also the both are linked with same adobe id, it may create a conflict.

    Try to re-install your CS6 standalone application from the link:

    Download Adobe Creative Suite 6 applications

    And then try to update your software from the below link:

    Adobe - Illustrator : For Windows

    If that doesn't work either, and you still get the creative cloud open, while try to update your CS6 software, try to get the CS6 product transferred to any other adobe account, by contacting Adobe Support.

    Regards,

    Mukesh Suthar

    2 replies

    MukeshSuthar
    MukeshSutharCorrect answer
    Participating Frequently
    February 23, 2018

    Hello JaapK,

    As you said you have CC and CS6 application both installed on same machine, if also the both are linked with same adobe id, it may create a conflict.

    Try to re-install your CS6 standalone application from the link:

    Download Adobe Creative Suite 6 applications

    And then try to update your software from the below link:

    Adobe - Illustrator : For Windows

    If that doesn't work either, and you still get the creative cloud open, while try to update your CS6 software, try to get the CS6 product transferred to any other adobe account, by contacting Adobe Support.

    Regards,

    Mukesh Suthar

    J
    JaapKAuthor
    Participant
    February 23, 2018

    Hi all,

    I did find it a bit curious that the manual download failed with all browsers, maybe my communications stack had become corrupt.

    So I performed a restart (yes, should have tried that one first of all...) and the manual download worked like a charm.

    I have applied the hotfix and Illustrator now 'says' it is version 16.0.5.

    It is still odd that the search for updates from within Illustrator CS6 triggers Adobe Creative Cloud, but I think MukeshSuthar has answered that one correctly: probably the mix of CS and CC installations has made the software go off the normal track (I think they should have seen that one coming, but alas).

    So many apologies for bothering you all with my mistake in the first place and thanks very much for trying to provide me with a solution - and succeeding at that too.

    Grtz, Jaap.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 23, 2018

    Go to Adobe software and product updates  to see if you can do a manual download

    J
    JaapKAuthor
    Participant
    February 23, 2018

    Hi John,

    The manual download is the one that is not working.

    And the update from within the application does not work either, because that option starts Adobe Creative Cloud and that app does not give me the possibility to update a CS6 desktop application (I have a mix of software: LR & PS CC and CS6 desktop).

    Hope you can be of assistance.

    Grtz, Jaap.

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