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M
mehboob1
Participant
May 6, 2020
Question

download lightroom 6

  • May 6, 2020
  • 2 replies
  • 1071 views

hi I bought adobe photoshop lightroom 6 in 2017 and have the key for this. However, my computer crashed and I want to download it on to my new computer - can someone send me a link of where I go to download this. It should be straightforward as I have legitimately paid for it and have the receipt but can't find the link on the net. This is my first time on this forum so grateful for any help as keen to edit my pics .

cheers Mehboob 

 

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2 replies

T
Test Screen Name
Legend
May 6, 2020

Didn't you keep the original download safe? Increasingly, old installers go away. It might show up as a link under "Purchases" in your account if you purchased DIRECT from Adobe. If you purchased a download from another supplier, contact them and see if they will resupply. Nobody seems to be obliged to supply a second time, so if you get it KEEP IT SAFE.

M
mehboob1Author
Participant
May 6, 2020

hi i have the receipt from warehouse stationery and the key which was what they supplied when i bought it - so not sure what you suggest i keep ? - the download was on my computer but as mentioned the computer crashed so defunct .. any suggestions? 

T
Test Screen Name
Legend
May 6, 2020

Exactly: you received two valuable things: a serial and a download. You didn't keep the download safe - safe means with a safe backup outside your computer, since we all expect computers to fail. In any case, it's surely the seller who you need to ask for a favour in this case.  You can also try contacting Adobe Customer service by Chat - expect a LONG wait and frustrating time. Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

    Akash Sharma
    Akash Sharma
    Legend
    May 6, 2020

    Moved to Get-Started

    M
    mehboob1Author
    Participant
    May 6, 2020

    hi akasha not sure what you meant by moved to get started ? did you have a solution ? as i bought the genuine software tx mehboob1

    T
    Test Screen Name
    Legend
    May 6, 2020

    "Moved to Get Started" just means that your post was moved to a different forum, where the question might be seen by more people who might be able to help. Or not.

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