Download manager doesn't recognise sign-in

[rotheche]

Hi

I'm trying to download a trial version of Premiere 5.5.

1. Click on download now on the product page

2. Download mismanager pops up

3. Enter sign-in details, which are accepted

4. ...frustration:

It just moves no further.  It knows it's me, up the top right, but the download doesn't progress.

Any advice?

[Jeffrey_A_Wright]

Do you have any type of software firewall installed?  This might prevent the Adobe Download Manager from being able to download.

[rotheche]

Antivirus: Microsoft Security Essentials.  That's about it.

Just tried turning it off and got the same result: no download.

[Jeffrey_A_Wright]

I would recommend reviewing the steps listed in Download, install | trials.

[vihartvihart]

I have this same problem. I've tried turning off firewalls, restarting/refreshing/etc, and still no dice.

[Jeffrey_A_Wright]

Ok will if you are still facing difficulties then I would recommend running through the steps listed in Troubleshoot Adobe Download Assistant

[vihartvihart · Accepted solution]

That page is not helpful at all. After two hours of frustration and some googling, I tried both using another browser and saving somewhere besides a Programs folder, and it is now downloading. I recommend adding that to your troubleshooting page, since it looks like a lot of people have the same issue.

[rotheche]

vihartvihart wins the thread.  Changed from a Programs folder and bingo, working like a charm.  So, nothing firewall, nothing on that troubleshooting page (and I'll second vihartvihart's comment about that page not being helpful); change the destination from a Programs folder and it works.

[Jeffrey_A_Wright]

It seems interesting that you were unable to download to the Program Files folder.  Would it be possible for you to post a screenshot of your security settings for the folder?

[pwillener]

rotheche wrote:

Antivirus: Microsoft Security Essentials.  That's about it.

Just tried turning it off and got the same result: no download.

What Windows version do you use?  Windows XP-SP3 and higher has the Windows Firewall enabled by default.