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E
ender.topaloglu
Participant
November 19, 2019
Question

Download/Update Problem

  • November 19, 2019
  • 1 reply
  • 226 views

The downloading process could not be completed while we try to download/update on Adobe Creative Cloud Application. Attached you may find the screenshot of the downloading problem while we try to download without creative cloud. By the way, we did not receive any error or warning message as well.

 

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 19, 2019

Endert31792695, please check the install log to determine why Adobe XD is failing to install.  See  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html for information on how to locate and interpret the installation log files.

E
ender.topalogluAuthor
Participant
November 20, 2019

I didn't see such an error when I entered the folder.

I deleted the Creative Cloud app. When I try to reload it freezes again at 19.5%.

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 20, 2019

I am sorry to hear that, Ender31792695, the log files are appended too each time and the most recent errors will be at the bottom of the file.

 

If you are unable to locate the error, that is blocking the installation, then please contact our support team at https://helpx.adobe.com/contact.html so direct assistance can be provided to guide you through the troubleshooting process.

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