Adobe Employee

Question

Downloading and installing desktop apps from Creative Cloud

Forum|Forum|13 years ago
May 11, 2012
14 replies
165702 views

This movie gives you a quick overview of how to download and install the Adobe Application Manager and all of the desktop applications that come with Creative Cloud membership.

Watch the movie (02:17 min.)

This topic has been closed for replies.

A

Anonymous

After installing the app for After Effects I had an issue and had to restore my computer and uninstall the app. Why is it that once I installed the product, the Application Manager will not give me the option of re-downloading and re-installing it?

J

jdpicopico

Participating Frequently

because it is not well un install
here are the links for muse but there is one for each application just change the name.

was not well uninstalled, i gave them a hard time a little. i'm on mac if you are not still follow the links and go back on its track to find the pc page.

http://helpx.adobe.com/muse/kb/uninstall-muse.html#id_14142

http://helpx.adobe.com/muse/kb/uninstall-muse.html

http://www.adobe.com/go/muse_latest_mac

T

TristanSF

Participant

I was having major issues too. Trial downloads are nowhere to be found. Adobe's replies above are seriously cagey and cryptic.

SOLUTION:

I had to manually download the Adobe Application manager from here: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

Installed it, opened it, put in my Adobe ID, and it sees a list of my Adobe Creative Cloud Apps to download individually.

It's boggling why this solution hasn't been written sooner by Adobe.

E

earwood95

Participant

Completely agreed TristanSF.

Also, this page, https://creative.adobe.com/#apps, has a Download link for Gaming Tools that only gives an error and no download. I asked the support team via chat and I was told that he would recommend the phone service to me.

Wich I called and I was told they dont know at this time.

The download link takes you to this page: http://www.adobe.com/go/GamingTools

That link forrwards you to: https://www.adobe.com/products/gaming/tools.html

That link opens up a blank page and my web browser just tells me "Error on page" and leaves an Exclamation point inside of a triangle at the bottom left.

No download starts or stops, no activex prompt, nothing.

Jeffrey_A_Wright

Community Manager

Earwood95 I tried to reproduce the behavior you described but was unable too. I utilized Safari 6.0.2 on Mac OS and Internet Explorer 8.0.7600.16385 on Windows 7. I also tried both on the Adobe network as well as my home network. I was able to reach the page https://www.adobe.com/products/gaming/tools.html successfully.

Have you tried utilizing a different web browser?

T

Thomasjperez1

Participant

I watched the movie and ltimately uninstalled everything Adobe software to start fresh. On the movie it instructs you to FIRST DL and install the Creative Cloud manager app but i can't find the app anywhere!

Jeffrey_A_Wright

Community Manager

I rewatched the video and the only reference I have seen is for the Adobe Application Manager. Is this what you are looking for?

J

Josh_Rivers

Participant

When I click on the download link it just sends me to a blank page. What am I doing wrong? I want to start downloading.

T

TRINITYGREER

Participant

I download the file and waited for the installer to run with no action from thapplication for hours, nothing happens. what do I need to do diffently?

Jeffrey_A_Wright

Community Manager

There is an assortment of topics currently in this thread. If you are having problems installing the applications from the Adobe Application Manager please try downloading and installing the trial. When it asks you to sign in please enter the Adobe ID related to your Creative Cloud membership. This will work for all applications except Acrobat. For Acrobat you will need to first run another one of the Creative applications using your Creative Cloud Adobe ID after Acrobat is installed. It should then remove the trial restrictions.

I would encourage those of you having difficulties with your installation through the Adobe Application Manager to post a new thread to our Creative Cloud Download & Install FAQ - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq.

D

Duane_E__Martin

Participant

Hey Jeff, how do I actually speak to a human being at Adobe? I have paid for a Creative Cloud Membership which I apparently started paying for more than a month ago but my https://creative.adobe.com/apps page continues to be blank. I have spent hours searching the Adobe site for answers. All I can find are many more equally frustrated people and an endless loop back to the same people asking the same questions with no answers. Next time you suggest "try downloading and installing the trial" please provide a link to the trials we are supposed to be able to download.

So one month into my subscription the Creative Cloud Apps web page remains blank, my serial number does not work on trial software, and I think it is time to look into getting a refund before I am charged another month for absolutely nothing.

WhiteSpiderDesign

Participating Frequently

I was on the phone with Adobe on Friday for 2 hours. It's ridiculous that we can't get this stuff to install and work. I had an appointment to leave for, so they copied some logs and said they'd call me back on Monday ... Grrrrr!

elschreurs

Participant

I lost the ability to download the application manager on Mac, when I click on Apps and Services, is there anywhere I can download it? I tried downloading the trial version of MC CS6 and the initializer wont open and errors out. Help

J

JR333

Participant

I installed a trial version of Acrobat X Pro while waiting for your launch. I installed all the apps on both my machines. Next I tried to use use Acrobat X Pro, but I was blocked - I continued to get the NAG window that says I'm still in trial mode. Apparently I made a wrong turn next. I couldn't find a serial number (or whatever you use to register copies to turn off the NAG window). So I next uninstalled the trial version.

I intended to reinstall your software to hopefully shut off your NAG window. Your Adobe Applicatipon Manager still shows the app as "Installed."

How do I get Acrobat X Pro reinstalled now? That is the main program I use every day in business.

B

bryanhboyd

Participant

I did each step shown in that movie. Although when I hit the install button on the AAM to download one of the apps it fails. It will in fact download it, and it will begin to install, but then all of a sudden the AAM stops responding and I get the rainbow wheel. I'm running Snow Leopard on a brand new MacBook Pro. I attempt to "Force Quit" but even the force quit window won't respond. The computer basically freezes and I have to manually restart.

I've seen people reccommend downloading the trials and doing it that way, but sadly the exact same thing happens. It downloads, gets to 50% (for PS) and then it simply stops and the rainbow wheel begins spinning and renders my laptop useless and the only possible thing I can do it manually reboot. Any ideas? Reccomendations?

K

killen1234

Participant

Nice movie but in the real world it does not work.

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