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T
Topcat650
Participant
July 12, 2013
Answered

Downloading CC or Ps

  • July 12, 2013
  • 1 reply
  • 584 views

When I try to download using my computer after I click the download button it tells me "this is a desktop app and I need to download it to my computer

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Tony it is likely you browser is blocking the AdobeAAMDetect plug-in.  Please try a different web browser or adjusting your security settings.  Please see Error referring to aam protocol when you click download button | CC - http://helpx.adobe.com/creative-cloud/kb/cc-download-button-gives-aam.html for more information.

1 reply

iAnkitkhurana
Adobe Employee
iAnkitkhurana
Adobe Employee
July 12, 2013

Hi,

Welcome to the forums!

Please go ahead and download the product as we also refer Creative cloud apps to Desktop apps.

Just make sure that the name of the product should be Photoshop CC or Indesign CC and so on.

Ankit

T
Topcat650Author
Participant
July 13, 2013

Hi Ankit,

My problem is when I hit the download button it changes to display this message –“ Creative Cloud is a desktop app so you'll want to download it from your computer”.

Then nothing happens and there is no way to continue with download. It is telling me to download to my computer but that is what I am doing i.e. trying to download from my computer.

If I was trying to download from a tablet or phone I can understand why I would get this message. But I am using my computer.

Thanks,

Tony

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
July 13, 2013

Tony it is likely you browser is blocking the AdobeAAMDetect plug-in.  Please try a different web browser or adjusting your security settings.  Please see Error referring to aam protocol when you click download button | CC - http://helpx.adobe.com/creative-cloud/kb/cc-download-button-gives-aam.html for more information.

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