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Downloading in Creative Cloud still not available after successful payment

New Here ,
Mar 03, 2016 Mar 03, 2016

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Can't download Adobe Premier after successful payment for 1 month. Where's the problem ? Thank you

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Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Mar 03, 2016 Mar 03, 2016

Hi Erick+trodly,

Please be sure you are using the same Adobe ID( email address ) that you have utilized for purchasing the subscription.

Refer to the below link:

Sign in and sign out to activate Creative Cloud apps

Also see,

Solve common Adobe Creative Cloud activation (sign-in) and deactivation (sign-out) issues or error messages

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Adobe Employee ,
Mar 03, 2016 Mar 03, 2016

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Hi Erick+trodly,

Please be sure you are using the same Adobe ID( email address ) that you have utilized for purchasing the subscription.

Refer to the below link:

Sign in and sign out to activate Creative Cloud apps

Also see,

Solve common Adobe Creative Cloud activation (sign-in) and deactivation (sign-out) issues or error m...

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Community Expert ,
Mar 03, 2016 Mar 03, 2016

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Takes 24 hours for Adobe systems to update.

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