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markd85109578
Participant
June 11, 2015
Question

Downloading InDesign trial software simply stops, perhaps 10% of the way. I have 20MB/s into my home, and the connection is fine. Is this what I can expect when I buy your software?

  • June 11, 2015
  • 1 reply
  • 490 views

I am attempting to evaluate InDesign. Apparently this requires Creative Cloud, whatever, you package your software as you please.

The installer stops at around 10%. I am guessing, because there is no exact indicator, or any way to tell if it is still working or not.

I am using OSX Yosemite. I note with some amusement that you don't bother with piddling operating system details like appearing in the list of running applications (i.e. Command-Option-Escape doesn't show your installer). That's fine, because ps -ef | grep Creative finds your processes, and kill -9 XXXX works. Should I really have to do this? Pressing Cancel doesn't.

Is there any way to tell if this is hung up? It's been running for hours. I am running a fresh install of OSX (a lightning storm ate my computer the other night), so pretty please don't go there, unless it's to admit that you don't support Macs. I get 20MB/s into the house, so it's not my internet connection.

I would appreciate any advice on how to get this trial working.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 11, 2015

    uninstall anything cc that you may have installed, including the desktop app.

    clean per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    then install the cc desktop app, Download Adobe Creative Cloud apps | Free Adobe CC trial

    and use the desktop app to install your indesign trial (and any other trials you want).

    M
    markd85109578Author
    Participant
    June 11, 2015

    I almost started to do what you have recommended, when I realized that I would have to go and find my license information for the installed products I was about to remove. It would probably be faster for me to:

    - attend a community college art program

    - learn to draw

    - do my whole project by hand with pencil and paper

    Just before I choose the (increasingly appealing) option of deleting all Adobe products from my Mac, do you have any other suggestions?

    Please don't take my tone as personal criticism. I genuinely appreciate your offer to help. I am, however, feeling frustrated.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 11, 2015

    Follow below steps :

    Step 1)

    Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

    (Applications>Utiliites)

    Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

    Step 2)

    Click on the below link and download & run Adobe Cleaner tool :

    Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

    https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accord i on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

    Step 3)

    Click on the below link and download Adobe Application Manager and install the same .

    http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

    Once the installation process is completed, installation box will disappear.

    Then open " Applications" folder and locate Adobe Application Manager launch icon and double click on it and update.

    It shud get updated to Adobe Creative cloud application.

    Then try to install InDesign cc app and check,

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