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A
Anonymous
September 25, 2012
Answered

Downloading online-registered software

  • September 25, 2012
  • 1 reply
  • 4774 views

I purchase Adobe Acrobat X Std. through dell as a bundle with Office 2003 Pro when we order new machines.  When I recieve a machine, I am given a license "card" with a serial key for one copy on it.  Acrobat is pre-loaded onto the machines I order.

So... I need the setup files.  Dell does not offer a download.  I have registered the Acrobat license key here on Adobe.com however they do not provide links to download (that I can find at least).  I can see that you can download purchased software, but I purchased it from Dell.

How do I get my software that I freakin' purchased?  All I need is an exe.  If Adobe is already installing a effing license service on my computer to prevent pirated use, why are they not allowing me to download?  The way Adobe has designed this system is extremely frustrating and undermines legitimate customers.  I have incentive to stop purchasing and pirate this!

Thanks for the help.

PS-I accidentally posted this in the creative cloud subforum... if someone of authority sees it, please delete.

This topic has been closed for replies.
Correct answer

Butcheeks what error message do you receive when you enter the serial number for Acrobat X Standard?  Also have you contacted Dell to determine where they include the install files for the bundled software?


I get the error message that I have entered an invalid key.

But, I concede, you helped me solve my problem Jeff.  My Dells come with Adobe already installed - I did not think the setup files would be included in the \program files\ program folder.  But they are!  Cheers,

butch eeks

PS my middle name is Jeff. Go Jeff.

1 reply

Mylenium
Mylenium
Legend
September 26, 2012

Trials can be activated with all sorts of serials and that should do the trick.

Mylenium

A
Anonymous
September 26, 2012

I just tried using the Adobe X Pro trial and it does not accept standard keys.  There is still currently NO WAY TO PROCURE MY $130 PURCHASED SOFTWARE.  This is a joke.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 26, 2012

Butcheeks what error message do you receive when you enter the serial number for Acrobat X Standard?  Also have you contacted Dell to determine where they include the install files for the bundled software?

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