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carolinedh
carolinedh
Participant
May 6, 2017
Answered

Downloading update to Adobe Elements 9 for Mac.

  • May 6, 2017
  • 1 reply
  • 662 views

I wish to update my Adobe Elements 9 on a MacBook Pro.  I have downloaded a dmg file which was listed on the website as being several gigabytes in size.  When it arrived on my MacBook it was down to 28Mb when I tried to open it nothing happened.  There is no application inside the folder. I also have the windows version of Adobe Elements 9 on the same laptop in a windows partition. 

Can anyone help to solve this?

Many thanks, Caroline Hayes

    This topic has been closed for replies.
    Correct answer kglad

    I'm afraid the work around didn't work for me and am not confident with Java. I think I will need to get some local support, but thank you both very much for your suggestions. Caroline


    you're welcome.

    (but your best option is to purchase a version (15) that's compatible with your os, Software & Services )

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 6, 2017

    redownload after an aborted download.

    if you have repeated problems use a different browser and/or different internet connect and/or a download manager that allows partial downloads to continue.

    carolinedh
    carolinedhAuthor
    Participant
    May 6, 2017

    Thank you, I have been able to download the whole thing using Chrome, but I now have four folders - Deploy, Install, Packages and Payloads.

    If I click on Install I get a message to say Install is on the disk image, you must eject the disk.  None of the other folders seems to contain and executable programme.  What should I do next please?

    Many thanks, Caroline

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 6, 2017

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Adobe has a fix to Apple's problem of not maintaining backward compatibility in El Capitan/Sierra

    --several help links inside this message https://forums.adobe.com/thread/2301916

    -also install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

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