Early termination fee - refund possible?

New Here ,
Sep 29, 2017 Sep 29, 2017

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Hi!

On the 21 of september my annual subscription of Adobe CC (student) was renewed. Because my credit card had expired I was not able to see the button to cancel the plan, as I intended to. Three days later I understood that this was the problem, I updated my card details and discontinued the plan. I then was bound to pay for another month but also for an early termination fee of 1623.60 SEK.

I did not intend to continue for another year and wonder if it is possible for me to get a full refund.

Kindest regards,

Erik Hulteen

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LEGEND , Sep 29, 2017 Sep 29, 2017
It is your responsibility to cancel per the subscription terms, so your only real hope is to contact Adobe Support and plead your case hoping they will let you off the hook.Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_stillNeedHel

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LEGEND ,
Sep 29, 2017 Sep 29, 2017

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It is your responsibility to cancel per the subscription terms, so your only real hope is to contact Adobe Support and plead your case hoping they will let you off the hook.

Contact Support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it continues to fail try using a different browser.

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-membership_sti...

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Community Beginner ,
Dec 28, 2021 Dec 28, 2021

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Yeilding such money from student is abselutely trap. the student will learn the skill and use adobe product in futher life. but such trap, especially from the student who ignores the email intimation or miss the train by not cancelling the subscription --it should not be an opportunity for large company like adobe.

 

thy grab almost 350 euro as lifetime from a student , who would never use again with such bad experience.

 

what if they just allowed to cancle at any point as they are anyway taking premium on monthly subscription, they they should not have early termination fee..instead they need to look and understand that why someone cancelling it.

 

very sad experience

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