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Reglysse26
Participant
January 27, 2014
Answered

Ecran blanc creative cloud

  • January 27, 2014
  • 1 reply
  • 3077 views

Bonjour, j'ai acheté premiere mais je ne peux pas l'installer, j'ai un écran blanc avec le logiciel creative cloud... Merci de m'envoyer un lien de téléchargement direct ou de me rembourser. Cordialement, Régis

    This topic has been closed for replies.
    Correct answer kglad


    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    Rename the opm.db file to opm_old.db
    Launch Creative Cloud

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 27, 2014


    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    Rename the opm.db file to opm_old.db
    Launch Creative Cloud
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