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ianben
Known Participant
May 11, 2012
Question

Edge

  • May 11, 2012
  • 1 reply
  • 1370 views

I have tried to install Edge several times but it keeps failing saying that there is a previous version on the mac - I have deleted this and rebooted but still no use.

Any suggestions?

ian

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    May 11, 2012

    I have deleted this

    Meaning? If you just trashed it and did not properly uninstall it, then the installer still thinks it's on your system. In that case you may need to uninstall everything Adobe, run the Creative Suite Cleaner Tool and reinstrall from scratch.

    Mylenium

    B
    BobZ30
    Known Participant
    May 12, 2012

    I have tried to install trhe latest Edge preview and ama told there is a previous version on the machine. There is, which when I start it says the preview has expired. but Programs and Features doesn't list Adobe Edge. So how do I uninstall it?

    B
    BobZ30
    Known Participant
    May 12, 2012

    Ok thanks BobZ30.  Then would recommend proceeding as we previously discussed.  Since this is a new release I would appreciate if you could respond to this thread with your results.  This will help other users if they run into similar difficulties.


    I tried to use the Cleanup Tool, but it didn't seem to work as the installer of the latest Edge still said there was a previous version.  I tried the Cleaner again, although when I tried to open the .pdf file with i, got an error message saying there was a configuration problem with the licensing of the product with an error 130:11.  When I ran the Cleaner again, it said Edge Preview 1 was still there.  Not sure where to go next.  A redownload of the tool didn't help.the

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