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Elements 2023 Corrupt installer

Community Expert ,
Sep 29, 2022 Sep 29, 2022

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I have just ordered and registered PSE 2023 (update version).

Everything seems ok untill I download the installer (the order is recorded in my account with the serial number, but not yet with an invoice). The download is nearly instant, I suppose it's the new 'lightweight installer.

However, I always get a 'corrupt installer' message requiring to download again. I have tried several times, including with admin rights. Always the same message. The confirmation mail has a link to contact the support for Download & Install which results in a 404 error.

Is there a standard installer instead of the 'lightweight' one?

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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suspend your av

use https://www.adobe.com/products/photoshop-elements/download-trial/try.html to download

select your language

make sure your computer meets specs

 

any problem?

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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quote

suspend your av

use https://www.adobe.com/products/photoshop-elements/download-trial/try.html to download

select your language

make sure your computer meets specs

 

any problem?


By @kglad

Hi @kglad,

Many thanks for helping.

Unfortunately, your logical suggestion gives the same "corrupt installer" message. What is totally unexpected is that your link should open a file with 9.5 MB and it downloads a file with only 3.8 MB just like the 'normal' installer I tried before.

Curiously, when I copy the adress of the link, it shows PSE/21

https://trials3.adobe.com/AdobeProducts/PSE/21/win64/PhotoshopElements_2023_LS30_win64.exe

Any further ideas? Does PSE/21 stand for the PSE 21 version  or PSE2023?

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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v21 is 2023:

 

kglad_0-1664481396589.png

 

so, i went further with the link i posted and downloaded the installer.  just like you reported i get a 3.8mb file.

 

after double clicking that file i see

 

kglad_1-1664481452317.png

 

do you see that?

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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No, I can re-download and I still get the same error message:

Installer is corrupt - Please re-download the installer and try again.

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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did you suspend your av prior to starting the download?

 

do you have a compatible computer? 

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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quote

did you suspend your av prior to starting the download?

 

do you have a compatible computer? 


By @kglad

 

Problem solved with the help from @Greg_S.

I had to change my browser from Firefox to Edge and to use an alternative (not compact) installer version.

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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good to hear!

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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i just learned (from jim @ProDesignTools) that the pse 2023 links were just released today, so they may not have rolled-out to all adobe servers world-wide, yet.  try again tommorrow if you have problems using that link - esp, if you're not in the usa.

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